{"id":3791385,"url":"https://alion.io/job/sophos-incident-response-engineer","title":"Incident Response Engineer","company":{"id":1926,"name":"Sophos","domain":"sophos.com","url":"https://alion.io/company/sophos","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":76,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Security","role_family":"Security","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Japan"],"countries":["JP"],"hiring_countries":["JP"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-05T04:12:29Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T05:34:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Role Summary\nIncident Response Consultants play a key role in supporting customers through cybersecurity incidents by coordinating the response between the customer, DFIR consultants, and other technical teams.\nThis is a customer-facing role focused on incident coordination, communication, and ensuring that response activities progress effectively from initial engagement through to resolution. You will work closely with DFIR consultants who conduct the technical investigation, while helping customers understand what is happening, what information or actions are required, and what the next steps are.\nYou do not need to be a digital forensics specialist. However, you will need a strong understanding of enterprise technology and cybersecurity concepts, combined with excellent communication, organisation, and stakeholder management skills. Previous experience supporting or coordinating cybersecurity incidents will be highly valued.\nWhat You Will Do\nAct as a primary coordination point between customers and DFIR consultants during active cybersecurity incidents.\n\nCoordinate and host incident scoping calls with customers to understand the incident, establish requirements, and support the engagement of the appropriate DFIR resources.\n\nCoordinate incident response activities from initial engagement through investigation, remediation, and closure.\n\nWork with DFIR consultants to understand investigation progress, priorities, dependencies, and customer requirements.\n\nMaintain clear communication with customers throughout an incident, including investigation status, next steps, outstanding actions, and information requirements.\n\nCoordinate meetings, incident updates, deliverables, and follow-up activities between customers and internal technical teams.\n\nHelp customers gather and provide the information, logs, system access, and technical context required by DFIR consultants.\n\nTrack actions, decisions, dependencies, and outstanding items throughout the incident lifecycle.\n\nIdentify potential delays, communication gaps, or blockers and work with the appropriate stakeholders to resolve or escalate them.\n\nTranslate technical investigation updates into clear, customer-appropriate language without changing the technical findings or conclusions of the investigation.\n\nTranslate incident reports, investigation updates, and other customer communications from English into Japanese when required, ensuring technical meaning and context are accurately maintained.\n\nSupport the preparation and delivery of customer updates, investigation reports, and incident debriefing sessions.\n\nCoordinate with other cybersecurity teams, including Threat Intelligence, Technical Testing, Managed Detection and Response, and other relevant specialists when required.\n\nHelp ensure customers receive a consistent, professional, and well-coordinated experience during what can be a highly stressful situation.\n\nWhat You Will Bring\n3+ years of experience working in cybersecurity, information technology, security operations, incident management, technical support, or a related technical environment.\n\nExperience supporting, coordinating, or working with cybersecurity incidents will be highly valued.\n\nStrong understanding of cybersecurity fundamentals and common security technologies.\n\nGood understanding of enterprise IT environments, including Windows, networking, identity, cloud services, and security technologies.\n\nAbility to understand and discuss cybersecurity incidents with technical specialists without needing to personally conduct digital forensic investigations.\n\nStrong customer-facing communication skills and experience working with customers during technical or security incidents.\n\nExperience coordinating technical activities involving multiple teams and stakeholders.\n\nStrong organisational skills and the ability to manage multiple activities, priorities, and dependencies during time-sensitive situations.\n\nAbility to communicate complex technical information clearly to stakeholders with different levels of technical knowledge.\n\nConfidence working with customers during high-pressure or business-critical situations.\n\nNative-level Japanese language proficiency, with professional proficiency in English.\n\nDesirable\nExperience working in a Security Operations Centre, Managed Security Service, Incident Response, cybersecurity consulting, technical account management, or similar environment.\n\nPrevious experience coordinating cybersecurity incidents, major IT incidents, or other technical response 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