{"id":1138481,"url":"https://alion.io/job/sopra-steria-associate-general-manager-operations-bpo-team","title":"Associate General Manager-Operations- BPO Team","company":{"id":52881,"name":"Sopra Steria","domain":"soprasteria.com","url":"https://alion.io/company/soprasteria","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":259,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":679},"experience_years_min":14,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-23T08:19:28Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T09:06:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Sopra Steria\nSopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.\nThe world is how we shape it.\n Role Purpose\nLead end-to-end delivery for UK delivery Unit, ensuring operational excellence, client satisfaction, and strong financial performance.\nAct as second-in-command to the Delivery Head, providing leadership continuity, driving strategic initiatives, and ensuring seamless delivery across service towers.\nKey Responsibilities\nOwn delivery across Safe Dig, Streetworks, Telecom, and related operations\nAct as primary client interface and escalation lead in the absence of Delivery Head\nDrive P&L performance, productivity, and cost optimization\nLead digital transformation initiatives (AI, RPA, analytics)\nManage large teams and build leadership capability\nSupport contract renewals, pricing, underwriting, and growth initiatives\nCandidate ProfileMust-Have Requirements\n1. Delivery Leadership\n12+ years in BPS/operations delivery\nExperience managing large, multi-tower accounts\nStrong SLA/KPI and governance track record\n2. Client & Stakeholder Management\nExperience with senior client stakeholders (Director/VP level)\nAbility to independently lead governance and business reviews\nProven escalation management capability\n3. Commercial & Financial Acumen\nExperience managing account financials (cost, margin, productivity)\nExposure to commercial models (transaction/outcome-based), pricing, and contracts\n4. Team Leadership\nManaged large teams (150+ FTEs or equivalent complexity)\nStrong performance management, leadership development, and retention capability\n5. Operational Excellence\nExpertise in SLA/KPI frameworks and governance\nProven productivity and efficiency improvement experience\n6. Deputy Leadership Capability\nAbility to step into senior leadership roles\nOperate independently in high-visibility situations\nGood-to-Have\nExperience in UK Utilities, Telecom, Infrastructure\nExposure to Streetworks / Safe Dig / asset-based operations\nExperience in AI, RPA, automation, and analytics platforms\nInvolvement in contract renewals, ITTs, pricing models, and growth pipelines\nLean / Six Sigma certification\nExperience in large transitions and transformation programs\nKey Success Indicators\nConsistent SLA/KPI achievement\nMargin improvement and cost optimization\nHigh client satisfaction and retention\nSuccessful delivery of transformation initiatives\nAbility to independently manage the account when required\nIdeal Candidate Persona\n“Mini Delivery Head” mindset\nStrong operator with commercial acumen\nCapable of independently running the account\nConfident in client-facing, high-pressure environments\nAble to balance BAU delivery and transformation agenda\nTotal over all Experience Expected: 14-20 years\n Graduate or above\nPreferred MBA\n Strong operator + commercial thinker\nCan run the account independently when needed\nComfortable with client-facing, high-pressure environments\nAble to balance BAU delivery + transformation agenda\nAt our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.\nAll of our positions are open to people with disabilities.","description_format":"text","description_chars":3828,"description_truncated":false,"requirements":{"experience_years_min":14,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Hardware"],"lifecycle":[{"event":"open","at":"2026-09-23T09:26:52Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:4","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sopra-steria-associate-general-manager-operations-bpo-team","json_url":"https://alion.io/job/sopra-steria-associate-general-manager-operations-bpo-team.json","meta":{"generated_at":"2026-09-24T14:10:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}