HK Application Support Engineer

Sopra Steria is a listed European technology leader specializing in Consulting, Digital Services, and Software. With over 51,000 employees worldwide across Europe, North America and Asia, the Group supports organizations in driving their digital transformation and delivering sustainable business value.

Our Hong Kong entity operates alongside Singapore to deliver Infrastructure, Cloud and Cybersecurity services to clients across the Asia Pacific region.

For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank.

• Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
• Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
• Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams.
• Be responsible for handling business-driven or exchange-driven projects
• Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems.
• Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems.
• Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
• Provide system and process documentation
• Morning / Lunch shift duty, weekend and holiday work are required.
• Enhance the automation and resilience of production systems to improve operational efficiency and uptime

Competencies Required:

Technical:

• Good technical / scripting knowledge on Linux/Unix environment
• Proficiency with Python/shell
• Proficiency with network protocols like TCP, UDP, FIX
• Proficiency in Excel/VBA (huge plus)

Functional/Other skills:

• Good business knowledge on cash and derivatives products and market rules
• Experience with system monitoring
• Takes initiative and is results driven
• Strong decision making and analytical skills
• Ability to innovate
• Strong team player
• Excellent interpersonal and communication skills
• Fluent in English

Qualifications and Experience

• University qualification with IT Major
• Minimum of 1-2 years experience in trading support

Other Value-added Competencies

• Batch scheduling system
• Knowledge on Fixed income product

• Work-life balance: Hybrid working mode and Work-from-Abroad benefits, 18 days of Annual leave

• Health & insurance: Comprehensive coverage including General Practitioner, hospitalization

• Performance incentives: Annual bonus based on individual performance

• Learning & development: Training programs, certification opportunities, and training incentives to support career growth