{"id":1128392,"url":"https://alion.io/job/sopra-steria-site-manager-client-account-manager","title":"Site Manager & Client Account Manager","company":{"id":52881,"name":"Sopra Steria","domain":"soprasteria.com","url":"https://alion.io/company/soprasteria","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":261,"ghost_share":0,"stale_share":0.996,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Kinston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":154000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":103},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T19:08:10Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T09:26:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of €5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology. The world is how we shape it. For more information, visit us at www.soprasteria.com.\nAre you ready to take on the challenge with us?\nJoinSopra Steria Aeroline and become part of a forward-thinking team shaping the future of aerospace through digital innovation. If you are passionate about managing business accounts, aerospace technologies, and want to make a meaningful impact, we want to meet you! Apply now to embark on an exciting career with us.\n The Site Manager & Client Account Manager serves as the primary representative of the company at a strategic client site. This role combines operational leadership, customer relationship management, business development, financial oversight, and team management.\nThe successful candidate will be responsible for ensuring the successful delivery of services, managing on-site and remote teams, expanding the company's presence within the client organization, and driving profitable growth while maintaining high levels of customer satisfaction.\nKey Responsibilities\nClient Relationship Management\nAct as the primary point of contact for the client.\nDevelop and maintain strong relationships with key stakeholders and decision-makers.\nLead customer governance meetings, steering committees, and business reviews.\nEnsure customer satisfaction and proactively address concerns or escalations.\nIdentify client needs and propose value-added solutions.\nFoster long-term strategic partnerships with the client.\nOperations and Service Delivery Management\nEnsure the successful execution of all contracted activities.\nMonitor project performance, service quality, and customer commitments.\nCoordinate resources to support project delivery objectives.\nManage operational risks and implement corrective action plans when necessary.\nEnsure compliance with contractual obligations, company standards, and safety requirements.\nDrive continuous improvement initiatives and operational excellence.\nTeam Leadership and People Management\nLead, coach, and develop multidisciplinary teams located on-site and remotely.\nEstablish clear objectives and performance expectations.\nSupport recruitment, onboarding, training, and employee development activities.\nPromote employee engagement and retention.\nFoster a collaborative, accountable, and customer-focused culture.\nResolve conflicts and support team well-being.\nBusiness Development and Account Growth\nIdentify and qualify new business opportunities within the client organisation.\nExpand existing services and promote new offerings.\nDevelop account growth strategies aligned with regional objectives.\nSupport the preparation of proposals, Statements of Work (SOWs), and commercial presentations.\nParticipate in contract negotiations and commercial discussions.\nBuild executive-level relationships to increase the company's footprint within the account.\nFinancial Management\nAssume responsibility for the site's financial performance.\nManage revenue, costs, profitability, and budgetary objectives.\nMonitor project margins and resource utilisation.\nDevelop forecasts, budgets, and financial reports.\nIdentify financial risks and implement mitigation actions.\nEnsure accurate invoicing and revenue recognition processes.\nReporting and Governance\nProvide regular operational and financial reporting to North American leadership.\nPresent account performance, risks, opportunities, and action plans.\nMaintain accurate project dashboards and management reports.\nSupport strategic planning and business reviews.\nStrategic Leadership\nContribute to the development of the company's North American growth strategy.\nDrive local market awareness and client engagement initiatives.\nRepresent the company during customer meetings, industry events, and local business forums.\nIdentify emerging trends and opportunities within the aerospace and manufacturing sectors.\nResource Planning and Workforce Management\nDevelop workforce plans aligned with business growth objectives.\nAnticipate future skills and staffing requirements.\nOptimise resource allocation across projects and programmes.\nCoordinate with recruiting teams to support hiring plans.\nEducation\nBachelor's degree in Engineering, Manufacturing, Information Technology, Business Administration, or a related field.\nMBA or equivalent business qualification is considered an asset.\nExperience\nMinimum 10 years of professional experience in industrial, engineering, consulting, or technology services environments.\nProven experience managing strategic client relationships.\nDemonstrated success leading cross-functional teams.\nExperience managing budgets, revenue, profitability, and business performance.\nPrevious experience in aerospace, manufacturing, digital transformation, MES, PLM, or industrial IT environments is highly desirable.\nRequired Skills\nLeadership\nStrong people management skills.\nTeam development and coaching.\nChange management.\nDecision-making and problem-solving.\nBusiness\nAccount management.\nBusiness development.\nCommercial negotiation.\nContract management.\nFinancial\nP&L management.\nBudget planning.\nForecasting and reporting.\nCost optimisation.\nTechnical\nKnowledge of one or more of the following:\nManufacturing Execution Systems (MES)\nPLM\nIndustry 4.0\nSmart Manufacturing\nERP systems (SAP preferred)\nIndustrial Digital Transformation\nKey Competencies\nCustomer-focused mindset\nEntrepreneurial spirit\nResults-driven approach\nStrategic thinking\nExcellent communication and presentation skills\nStrong networking and stakeholder management abilities\nAbility to thrive in a fast-paced international environment\nLanguages\nEnglish\nFrench is a plus\n At Sopra Steria, we believe in rewarding your talent and supporting your growth. Here’s what you can expect:\nCompetitive Compensation\nAttractive salary\nAnnual performance bonus\nWe thank all applicants for showing an interest in this position. Please note that only shortlisted candidates will be contacted for further steps in the selection process.\nSopra Steria is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Our company works everyday to combat all forms of discrimination and promote a respectful working environment. We encourage applications from all qualified individuals, including women, visible minorities, Indigenous people, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.","description_format":"text","description_chars":6788,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Hardware"],"lifecycle":[{"event":"open","at":"2026-09-22T23:18:56Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sopra-steria-site-manager-client-account-manager","json_url":"https://alion.io/job/sopra-steria-site-manager-client-account-manager.json","meta":{"generated_at":"2026-09-23T14:41:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}