Support Analyst - Application Support
Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Oct 9, 2026.
1. The Support Analyst will have good working knowledge of the latest developments and future strategy for their area, and an awareness of its application within past and present Sopra Steria engagements. Sound knowledge and experience of associated tools, techniques and methods within their specialist area. 2.
Demonstrable experience of working as a Support Analyst on small to medium support environments. 3. Service Definition a) Understand and implement service level/targets b) Define support procedures c) Communication planning 4. Service Delivery a) Log and allocate queries b) Investigate and analyze problems and queries c) Identify and recommend possible solutions d) Priorities and action problem resolution e) Identify opportunities for preventive maintenance f) Prioritize and action problem solutions g) Monitor service against service level agreements 5.
Operational Support a) Problem management b) Request management c) Change management 6. Information Gathering and Analysis a) Time boxing and prioritization b) Facilitation c) Design and scope information gathering d) Gather information e) Analyze and interpret findings f) Identify options/benefits/recommendations 7. Testing a) Create system test plans b) Create system test data/environment c) Carry out system tests d) Check system test results e) Produce system test report/documentation f) Customer acceptance test support (user and operational) 8.
Implementation a) Install systems b) Create user documentation c) Create operational documentation d) Monitor and develop operational procedures e) Support users during early live running 9. Project Management a) Project Lifecycle - practical experience b) Risk analysis and risk management c) Configuration Management d) Change control 10. Application Management - Full Training to be provided a) Training Management b) Application Support Telos c) Application Support Syndeo d) Application Support IDAM 11.
Business Process - Full Training to be provided a) ACP127 b) DOI c) Military Operations / Exercise experience 12. Role will be part of a 24*7*Shift Pattern based in South Hampshire 13. DV Clearance preferred, though will accept candidates willing to go through DV Process