{"id":3184738,"url":"https://alion.io/job/soracom-customer-reliability-engineer","title":"Customer Reliability Engineer","company":{"id":51339,"name":"Soracom","domain":"soracom.com","url":"https://alion.io/company/soracom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":70,"open_postings":14,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":164000,"period":"year","method":"role_country_seniority_unknown","sample_n":14270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"AI Agents","optional":true},{"name":"JavaScript","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-10-23T23:09:45Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T13:43:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About Soracom\nSoracom was founded in 2015 by AWS veterans with a clear vision, making things happen for a world that works together. Today, Soracom serves over 20,000 customers and connects millions of devices worldwide, delivering cellular connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud and AI. With remote teams across Japan, Europe, and the US. Soracom is continuing to expand its global team to keep pace with the company's rapid growth.\nSoracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world!\nAbout the Role\nAs a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry.\nYou will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements.\nKey Responsibilities\nProvide technical support to users who are implementing the Soracom platform in their IoT solutions\nWork with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses\nPublish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service\nCollect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services\nRequirements\n3+ years of experience providing technical support\nOutstanding English written and verbal communication skills (email, phone, etc.)\nBasic network knowledge (TCP/IP, SSL/TLS, DNS, HTTP, etc.)\nExperience with cloud services (AWS, Azure, Google Cloud, etc.) or cellular network technologies\nExperience with Linux-based operating systems and CLI environments\nExperience using AI in a professional setting, with the ability to critically evaluate their outputs\nExperience working remotely in a multicultural environment using online communication tools like Slack or MS Teams\nAbility to maintain working hours aligned with the Mountain or Pacific time zone, regardless of geographic location.\nDesirable Experience and Skills\nExperience with ticketing systems like Zendesk\nExperience with hardware and gadgets (Raspberry Pi, Jetson, Arduino, etc.)\nExperience building web applications (Linux servers, web services, etc.), or experience with programming and scripting (Python, JavaScript, etc.)\nExperience with AI agent development, prompt engineering, or RAG-based systems\nExperience maintaining technical documentation, knowledge bases, or tutorials\nExperience working in a tech start-up environment\nExperience working with globally distributed teams across multiple time zones\nProfessional working proficiency in Spanish\nWho you are\nYou are passionate about IoT and excited about what developers can bring into the world.\nYou take great satisfaction in helping others overcome technical challenges.\nYou enjoy interacting with a variety of customers and colleagues across cultures and time zones.\nYou are familiar with or have a strong interest in specific domains related to IoT, such as autonomous vehicles, smart homes, agriculture, or manufacturing.\nYou are self-motivated, curious, and eager to develop your skills while exploring new technologies, such as AI.\nYou think critically about information, whether from AI or other sources, and take ownership of the accuracy of your work.\nYou are familiar with working remotely and excel at online communication and collaboration.\nYou thrive in a fast-paced environment with occasional ambiguity, ready to tackle challenges as they come.\nYou believe that teams succeed more when they work together, and prize mutual respect with your coworkers.\nYou are excited about the opportunity to work with a truly international team, bridging time zones and cultures, as part of a global company with colleagues and customers from all over the world.\nLocation\nFully remote within the United States.\nBenefits\nFlexible work environment - work from wherever you want - as long as you have a great internet connection\n401K with company match \nHealth Insurance \nGenerous PTO plan with additional sick days \nTechnology budget - work with the most up-to-date tools available\nSkills-based promotion - be promoted based on your ability to perform instead of your tenure or how many hours you put in\nAn environment where you’ll learn more in 6 months than you would typically in several years at another company\nA truly rewarding culture, working with individuals from across the world who are at the very top of their game\nOur DNA\nWe are a publicly traded company with a start-up mindset leveraging the power of cutting-edge technologies to impact the world. Our team of outstanding professionals is equipped with the following qualities:\nSelf-motivated, autonomous and hands-on\nQuick to adapt to new things and flexible\nRespectful of others, and with integrity\nTech-savvy and inquisitive","description_format":"text","description_chars":5786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Upper-Intermediate (B2)","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["MVNO","IoT Platforms & Solutions","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-10-23T23:09:45Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/soracom-customer-reliability-engineer","json_url":"https://alion.io/job/soracom-customer-reliability-engineer.json","meta":{"generated_at":"2026-10-25T16:28:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23673,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51339},"rest":"https://alion.io/mcp/rest/get_company?id=51339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoracom-customer-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoracom-customer-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoracom-customer-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/soracom-customer-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoracom-customer-reliability-engineer"}]}