{"id":1925429,"url":"https://alion.io/job/soracom-customer-success-engineer-architect","title":"Customer Success Engineer / Architect","company":{"id":51339,"name":"Soracom","domain":"soracom.com","url":"https://alion.io/company/soracom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":70,"open_postings":14,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":204000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-10-05T19:40:26Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-25T02:00:01Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":18},"description":"About Us\nAt Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.\nWith remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.\nThe ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.\nAbout the Role\nSoracom is seeking a Customer Success Engineer / Architect to serve as the technical counterpart to our Customer Success Managers (CSMs) for strategic and high-growth accounts. This role is focused on post-sales technical engagement, with the primary objective of diving deep into existing customer deployments, understanding technical architectures and market environments, and driving retention and net revenue expansion.\nIn this role, you will partner closely with customers to optimize their use of Soracom services, identify new opportunities for value creation, and expand overall share of wallet. You will act as a trusted technical advisor, solution architect, and strategic partner to customers operating in complex IoT environments across industries such as healthcare, energy, logistics, and industrial sectors.\nThis position requires strong technical fluency combined with business awareness. You should be comfortable translating architectural recommendations into measurable business outcomes, helping customers achieve both technical success and commercial value.\nSuccess in this role will be measured by customer satisfaction, retention, and growth, including up-selling and cross-selling opportunities, as well as your contribution to broader sales and business objectives.\nKey Responsibilities\nPartner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts\nOwn the technical success and ongoing optimization of customer deployments\nDevelop a deep understanding of customer architectures, device deployments, and connectivity models\nServe as a trusted technical advisor to customer engineering and product teams\nLead technical discovery, demos, and presentations, adapting in real time to customer requirements\nSupport solution-focused discussions for both existing account expansion\nIdentify and drive expansion opportunities and support renewals through strong technical guidance\nHelp customers adopt additional Soracom capabilities to increase long-term value and platform usage\nProactively identify optimization opportunities and architectural improvements\nTroubleshoot complex connectivity and system issues in collaboration with internal teams\nTranslate customer pain points into clear technical and business-aligned solutions\nCommunicate customer feedback and requirements to product and engineering teams\nCollaborate cross-functionally to align customer needs with product direction and delivery\nContribute to internal best practices and reusable assets to scale customer success efforts\nCollect and share competitive insights to inform product strategy\nRequirements\n7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles\nStrong ability to explain complex technical concepts clearly to both technical and non-technical audiences\nSolid technical foundation in networking, cloud, and/or software development\nDemonstrated problem-solving and troubleshooting skills in complex systems and environments\nAbility to manage multiple priorities and work effectively across parallel customer engagements\nStrong interpersonal and communication skills, with experience collaborating across diverse and global teams\nCuriosity and a continuous learning mindset, with a willingness to explore new technologies and approaches\nExperience using AI tools to improve personal productivity and enhance customer engagement\nExcellent written, verbal, and presentation skills\nWillingness to travel as needed\nBachelor’s degree in Computer Science or equivalent practical experience\nDesirable Experience and Skills\nExperience working within IoT ecosystems, including device, connectivity, and cloud integration\nExperience developing or integrating both hardware and software solutions\nFamiliarity with public cloud platforms and services such as AWS, Azure, or GCP\nExperience configuring and working with cellular hardware, including modules and gateways\nStrong understanding of network infrastructure concepts, including routing, switching, and firewalls\nExperience with APIs, system integrations, and data flow between distributed systems\nFamiliarity with cellular technologies such as LTE, 5G, and eSIM\nExperience in solution architecture, technical consulting, or similar customer-facing engineering roles\nLocation\nFully remote work, must reside in the USA.\nBenefits\nRemote-first work environment for employees based in the United States\nFlexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration\nAccess to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work\nOpportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges\nSkills-based career progression, with advancement based on impact, contribution, and performance rather than tenure\nCollaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan\nComprehensive health benefits including medical, dental, and vision coverage\nRetirement benefits, including a 401(k) plan and company match\nLife insurance, including basic, voluntary, and AD&D coverage\nPaid time off, including vacation, sick leave, volunteer time and company-observed holidays\nFamily-friendly benefits, including maternity, paternity, and parental leave\nShort-term and long-term disability benefits\nEmployee stock option program","description_format":"text","description_chars":6671,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life 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