# Customer Experience Specialist (Part-Time Contract)

About Sortly Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries. About the Engagement We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed. Scope of Work Resolve customer tickets by email with accuracy, empathy, and timely responses. Escalate bugs, feature requests, and account handoffs with complete details. Flag outdated Help Center articles you come across. Occasionally join a customer screenshare or call to troubleshoot. What You Bring 2 years of email-based customer support experience, ideally with a SaaS product. Clear, warm written communication. Strong follow-through and comfort working independently. Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support. Contract Details 1099 independent contractor engagement through July 2027 Approximately 20 hours per week, Monday through Wednesday

- **Id**: 3780139
- **Url**: <https://alion.io/job/sortly-customer-experience-specialist-part-time-contract>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: part_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T00:00:00Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-06T15:06:34Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 1234
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: ERP & Business Management Software

## Company

- **Id**: 8345
- **Name**: Sortly
- **Domain**: sortly.com
- **Url**: <https://alion.io/company/sortly>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

## Remote working hours

- **Label**: EST
- **Utc offset min**: \-5
- **Utc offset max**: \-5

## Salary

- **Min**: 30
- **Max**: 40
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 80000

## Technologies

- **HubSpot** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T00:35:50Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 27
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-06T05:58:05Z

## Pay

- **Stated usd annual**: 80000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.