{"id":2233709,"url":"https://alion.io/job/sotalent-customer-success-engineer","title":"Customer Success Engineer","company":{"id":3900370,"name":"SoTalent","domain":"sotalent.us","url":"https://alion.io/company/sotalent","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":13000,"period":"year","method":"role_seniority_country_cell","sample_n":17},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T20:04:24Z","employer_posted_date":null,"last_verified_at":"2026-10-10T20:04:24Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Customer Success Engineer (India)\n Location: Anywhere in India (Fully Remote)\n Industry: Software Development\n Work Setting: Fully Remote\nAre you passionate about helping users navigate cutting-edge technology while delivering exceptional support experiences Join a fast-growing, innovative team where you'll be the first point of contact for users, ensuring they receive timely, professional, and solution-focused assistance. This role combines technical problem-solving, customer support, and collaboration with engineering teams to improve product performance and user satisfaction.\nKey Responsibilities\nInvestigate and resolve user-reported issues by reproducing problems, identifying root causes, and distinguishing between usability concerns, configuration issues, and genuine system defects.\nAnalyze application behavior using logs, monitoring tools, network diagnostics, and data analysis techniques to understand and troubleshoot production issues.\nAssess and prioritize reported concerns, escalating technical defects when necessary while resolving other issues through guidance, configuration adjustments, or process improvements.\nIdentify recurring trends, potential risks, and opportunities for product enhancements, sharing insights with relevant stakeholders.\nDevelop and maintain documentation, knowledge articles, and troubleshooting guides to improve support efficiency and reduce repeat issues.\nDeliver clear, accurate, and empathetic communication while maintaining a positive and professional customer experience.\nWhat We're Looking For\nStrong troubleshooting and analytical skills with the ability to investigate issues across modern web-based platforms.\nA degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline, and/or relevant experience in a fast-paced technology environment.\nExperience working with or supporting modern web applications built using contemporary frameworks and technologies.\n2-5 years of experience in technical support, customer success, application support, or a related role is highly valued.\nInterest in and familiarity with artificial intelligence technologies, including large language models, generative AI tools, or intelligent automation solutions.\nUnderstanding of AI behavior, including output evaluation, edge cases, system limitations, and troubleshooting techniques.\nExposure to AI platforms, APIs, automation frameworks, or conversational AI tools is considered a plus.\nExcellent written communication skills with the ability to engage users in a friendly, professional, and approachable manner.\nWhy You'll Enjoy This Role\nWork at the intersection of customer experience, technology, and AI innovation.\nCollaborate closely with technical teams to solve complex challenges and improve products.\nGain hands-on exposure to modern SaaS applications, web technologies, and emerging AI solutions.\nMake a direct impact by helping users succeed while influencing product improvements through your insights and 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