{"id":3426721,"url":"https://alion.io/job/soterius-team-lead-case-processing","title":"Team Lead - Case Processing","company":{"id":4434002,"name":"Soterius","domain":"soterius.com","url":"https://alion.io/company/soterius","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"E2B","optional":false},{"name":"Veeva","optional":false}],"status":"live","first_seen_at":"2026-08-24T06:57:40Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-30T09:36:12Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Job Overview:\nTeam leader accountable for case processing operations within a large-volume OTC/consumer healthcare pharmacovigilance program. Reports to the Case Management Lead and leads an operational team across the end-to-end case lifecycle, including intake, triage, submission, processing, and quality. Team Leads are deployed flexibly across these areas based on operational need.\nQualification and Experience:\nDegree in Pharmacy, Pharm D, BHMS, BDS or equivalent.\n6+ years of related experience in pharmacovigilance, drug safety, or allied clinical, scientific, or safety domains\nKey Responsibilities:\nLead an operational case processing team, managing daily workload allocation, productivity, and quality across the case lifecycle.\nOversee case intake, book-in, triage, and validity assessment in line with program SOPs.\nManage ICSR data entry, MedDRA coding, and narrative writing for cases.\nOversee E2B submissions, gateway operations, EudraVigilance downloads, and mailbox management where assigned.\nPerform and oversee inline quality control, monitoring error trends and QC metrics.\nEnsure end-to-end case processing meets compliance timelines and quality standards.\nManage team performance, escalations, training, and development.\nMaintain inspection readiness and support audits and inspections across the case processing function.\nKey Skills:\nCase processing team leadership across intake, triage, submission, processing, and QC\nICSR data entry, coding, narrative writing\nE2B submission and gateway operations\nEudraVigilance and mailbox management\nInline QC and error trend analysis\nSafety database knowledge - LSMV, Argus Veeva or equivalent\nMedDRA\nTeam, workload, and compliance management\nConsumer health","description_format":"text","description_chars":1723,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Clinical Trial Services (CRO)","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-10-28T22:44:26Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.345,"p_room":0.28,"age_days":66,"expected_fill_days":27,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/soterius-team-lead-case-processing","json_url":"https://alion.io/job/soterius-team-lead-case-processing.json","meta":{"generated_at":"2026-10-30T10:52:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4434002},"rest":"https://alion.io/mcp/rest/get_company?id=4434002"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoterius-team-lead-case-processing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoterius-team-lead-case-processing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoterius-team-lead-case-processing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/soterius-team-lead-case-processing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoterius-team-lead-case-processing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3426721}},{"tool":"search_jobs","arguments":{"company":"soterius.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3426721},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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