{"id":4204336,"url":"https://alion.io/job/soti-senior-technical-support-specialist-level-2","title":"Senior Technical Support Specialist, Level 2","company":{"id":52292,"name":"SOTI","domain":"soti.net","url":"https://alion.io/company/soti-japan-k-k","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:27:04Z","employer_posted_date":null,"last_verified_at":"2026-11-12T17:27:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.\n\nSOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.\n\nSOTI's growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI.\n\nResponsibilities\n\nProvide telephone and email based post-sales technical support for our software products\nInvestigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution\nWork proactively to update customers by reporting progress regarding outstanding queries\nEndeavor to respond to all customer requests in a timely manner while improving customer experience\nProvide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions\nUse various devices to reproduce customer environments in order to troubleshoot issues further\n\nQualifications\n\nDegree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field\nSolid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)\nPrevious knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)\nKnowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)\nMinimum 1- 2 years of relevant experience, exceptions for qualified candidates\nStrong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)\nAble to plan, prioritize and organize workload, consistently working within service standards and agreed objectives\nOutstanding verbal and written communication skills in English\nFluency in Spanish or French would be an asset.\n\nIf you want to bring your ideas to life, apply at SOTI today.","description_format":"text","description_chars":2786,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","RMM & MSP Software"],"lifecycle":[{"event":"open","at":"2026-11-12T23:11:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["seen:0","win:early"],"computed_at":"2026-11-13T03:09:21Z"},"pay":null,"html_url":"https://alion.io/job/soti-senior-technical-support-specialist-level-2","json_url":"https://alion.io/job/soti-senior-technical-support-specialist-level-2.json","meta":{"generated_at":"2026-11-13T03:09:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52292},"rest":"https://alion.io/mcp/rest/get_company?id=52292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoti-senior-technical-support-specialist-level-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoti-senior-technical-support-specialist-level-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoti-senior-technical-support-specialist-level-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/soti-senior-technical-support-specialist-level-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoti-senior-technical-support-specialist-level-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4204336}},{"tool":"search_jobs","arguments":{"company":"soti.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4204336},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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