{"id":3887843,"url":"https://alion.io/job/soti-technical-support-specialist-level-3","title":"Technical Support Specialist, Level 3","company":{"id":52292,"name":"SOTI","domain":"soti.net","url":"https://alion.io/company/soti-japan-k-k","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-06T17:30:44Z","employer_posted_date":null,"last_verified_at":"2026-11-06T17:30:44Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.\n\nSOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.\n\nSOTI's growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn, then this position offers numerous growth opportunities and a long-lasting career with SOTI.\n\nResponsibilities\n\nProvide telephone and email based pre-sales and post-sales technical support (Level 3) for our software products\nInvestigate issues reported by customers, and communicate with internal product development teams to resolve product issues.\nAble to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.\nEndeavor to respond to all customer requests in a timely manner while improving customer experience\nSome travel, local and international may be required in a supporting role for events.\nCreate/assess Jira Tickets for Level 1 specialists and help them in triage process\nCoach and assist Level 1 agents to help them in their regular cases and manage their workload\n\nQualifications\n\nSolid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)\nPrevious knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)\nKnowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)\nMinimum 3-4 years of relevant experience, exceptions for qualified candidates\nStrong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)\nAble to plan, prioritize and organize workload, consistently working within service standards and agreed objectives\nDegree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field\nOutstanding verbal and written communication skills in English\n\nIf you want to bring your ideas to life, apply at SOTI 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