# Support Engineer (Solutions Architect)

Key Responsibilities Customer & Technical Support Provide technical support to telecoms customers Build and maintain professional relationships with customers and partners. Support customer satisfaction through responsive fault resolution and clear communication. Pre-Sales Support Provide technical input to the sales team during pre-sales engagements. Assist with understanding customer requirements and contributing to solution selection. Support demonstrations, proof-of-concepts, and evaluations of telecoms and Test& Measurement equipment. Post-Sales Delivery & Services Assist with installation, configuration, commissioning, troubleshooting, and maintenance of systems at customer sites or remotely. Provide post-sales technical support to ensure effective use of supplied solutions. Assist with the delivery of customer training. Deliver assigned tasks on billable consulting engagements within agreed scope and timelines. Liaise with partners to support repairs, calibration, firmware updates, and equipment replacement. Project & Communication Support Participate in customer projects by delivering assigned technical tasks. Communicate technical information

- **Id**: 4244998
- **Url**: <https://alion.io/job/sought-out-talent-support-engineer-solutions-architect>
- **Role**: Support
- **Role family**: Support
- **Seniority**: staff
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Centurion, South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T09:35:38Z
- **Last verified at**: 2026-11-13T09:35:38Z
- **Board verified**: no
- **Days open**: 1
- **Description format**: text
- **Description chars**: 2342
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4496070
- **Name**: Sought Out Talent
- **Url**: <https://alion.io/company/sought-out-talent>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 18
- **Computed at**: 2026-11-14T05:58:10Z

## Trust

- **Level**: not_scored
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-13T12:23:00Z

## Liveness

- **Score**: 52
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.516
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 18
- **Reasons**: seen:0, agency, win:early
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.