{"id":309494,"url":"https://alion.io/job/soum-key-accounts-manager","title":"Key Accounts Manager","company":{"id":7912,"name":"Soum","domain":"soum.sa","url":"https://alion.io/company/soum","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":94,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":["SA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7681},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-19T14:35:06Z","employer_posted_date":"2026-07-19","last_verified_at":"2026-10-30T14:51:19Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":103},"description":"About Soum:\nSoum is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia. Built on trust, speed, and a strong sense of ownership, our commercial team is central to how we grow revenue and deepen relationships with the buyers who purchase from us at scale.\nAbout the Role:\nWe're hiring a Key Account Manager to own and grow relationships with our buyer accounts - including buyers purchasing products from Soum in bulk. You'll be the primary point of contact for these accounts, responsible for their satisfaction, retention, and growth, while coordinating closely with internal teams to deliver a seamless buying experience.\nThis is a commercial, buyer-facing role. It is not a procurement, sourcing, vendor management, or operations position - you will be developing and managing the accounts that buy from us, not the vendors or supply chain that feed us.\n\nKey Responsibilities:\nDevelop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum.\nBuild and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns.\nDrive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones.\nOwn retention and customer satisfaction, proactively addressing account needs before they become issues.\nCoordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery.\nTrack account performance and health, reporting regularly on growth, retention, and satisfaction metrics.\nIdentify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base.\nQualifications:\nRequired:\n5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity.\nA track record of developing and managing buyer/client relationships - not vendor, supplier, or procurement relationships.\nStrong relationship-building and communication skills, with the ability to act as a trusted point of contact for clients.\nExperience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience.\nProven ability to drive account growth, retention, and customer satisfaction against clear targets.\nComfort working with data to track account health, growth, and retention.\nFluent in Arabic and English.\nGood to Have:\nExisting relationships with large-scale, second-hand electronics buyers who purchase in bulk.\nExperience managing accounts that purchase at scale (bulk/wholesale) rather than individual retail buyers.\nFamiliarity with the resale, refurbished electronics, or B2B wholesale/marketplace industry.\nExperience using a CRM to manage pipeline, account health, and reporting.","description_format":"text","description_chars":2902,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Saudi Arabia","iso":"SA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Marketplaces","Secondhand"],"lifecycle":[{"event":"open","at":"2026-09-05T15:41:18Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.782,"p_room":0.44,"age_days":102,"expected_fill_days":94,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/soum-key-accounts-manager","json_url":"https://alion.io/job/soum-key-accounts-manager.json","meta":{"generated_at":"2026-10-30T18:11:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7912},"rest":"https://alion.io/mcp/rest/get_company?id=7912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoum-key-accounts-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoum-key-accounts-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoum-key-accounts-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/soum-key-accounts-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoum-key-accounts-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":309494}},{"tool":"search_jobs","arguments":{"company":"soum.sa","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":309494},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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