{"id":1871949,"url":"https://alion.io/job/soum-operations-manager-cars","title":"Operations Manager – Cars","company":{"id":7912,"name":"Soum","domain":"soum.sa","url":"https://alion.io/company/soum","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":134,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-04T20:56:32Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-22T08:20:20Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Us\nSoum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.\nAbout the Role\nOwn and manage the end-to-end car operations, ensuring a smooth and efficient car journey from intake to final handover.\nYou will lead the Operations team, improve processes, and ensure operational targets and service levels are consistently achieved\nRole & Responsibilities:\nOperational Ownership\nOwn the end-to-end operational car journey and ensure smooth execution across all stages.\n\nEnsure clear ownership, processes, and escalation paths across the operation.\n\nManage and resolve operational escalations and critical issues.\n\nEnsure operational capacity is aligned with business growth and demand.\n\nTeam Leadership\nLead and manage the Cars Operations team across different functions and locations.\n\nDevelop the team, set clear expectations, and build capability across the operation.\n\nPerformance & Process Improvement\nSet and monitor operational KPIs, SLAs, productivity, and quality standards.\n\nIdentify operational bottlenecks and implement process improvements.\n\nContinuously improve efficiency, turnaround time, quality, and customer experience.\n\nReporting & Cross-Functional Collaboration\nMonitor operational performance and provide regular reporting and insights.\n\nCoordinate closely with Sales, Supply, Data, Finance, and other relevant teams.\n\nRequirements & Experience:\nStrong experience in operations management, preferably within automotive, marketplace, logistics, or a similar fast-paced environment.\n\nProven experience managing and developing operational teams.\n\nAbility to build, improve, and scale operational processes.\n\nStrong problem-solving and decision-making skills.\n\nData-driven, with a good understanding of operational KPIs and performance management.\n\nStrong stakeholder management and cross-functional collaboration skills.\n\nFluent in Arabic and 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