{"id":2524630,"url":"https://alion.io/job/soundstack-systems-administrator-pittsburgh-pa","title":"Systems Administrator - Pittsburgh, PA","company":{"id":1798478,"name":"SoundStack","domain":"soundstack.com","url":"https://alion.io/company/soundstack","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":709},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2025-02-19T21:27:15Z","employer_posted_date":"2025-02-19","last_verified_at":"2026-10-26T08:56:16Z","board_verified":true,"closed_at":null,"days_open":613,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":613},"description":"About SoundStack\nWe’re SoundStack, an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years.\nWe've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever “verse” audio is listened to today and in the future.\nThe Systems Administrator on SoundStack’s Technical Operations team plays a critical role in supporting the day-to-day operations of SoundStack’s Infrastructure. This role focuses on deploying and maintaining new servers (Windows and Linux), supporting the Incident Management process, and ensuring smooth workflows for new customer deployments.\nThe Systems Administrator collaborates closely with the Technical Operations team to maintain seamless infrastructure availability and support SoundStack’s 24/7/365 operations.This role is essential to ensuring the scalability, reliability, and efficiency of SoundStack’s infrastructure.\nCore Job Responsibilities\n Infrastructure Deployment & Maintenance\nDeploy and configure new servers (Windows and Linux) to meet operational and customer requirements.\nMaintain and troubleshoot existing servers to ensure optimal performance and uptime.\nIncident Management Support:\nActively participate in SoundStack’s Incident Management process to resolve issues efficiently and improve incident resolution times.\nCollaborate with the team to innovate and enhance the Incident Management process.\nCustomer Deployment Workflow:\nSupport new customer deployments by coordinating with the Infrastructure team to meet customer specifications and SLAs.\nEnsure smooth transitions between deployment and ongoing support phases.\nOperational Support:\nProvide technical support for infrastructure-related issues and collaborate with the team to address escalations.\nContribute to the ongoing development and improvement of infrastructure-related workflows and processes.\nAutomation & Process Improvement:\nLeverage automation tools, such as Ansible, to streamline server deployments and reduce manual work.\nIdentify opportunities to innovate and improve Technical Operations workflows.\n Documentation & Knowledge Sharing: \nMaintain accurate and up-to-date documentation of server configurations, workflows, and deployments.\nShare knowledge and best practices with the Technical Operations team to support continuous improvement.\nRequirements\nStrong knowledge of Windows and Linux server deployment and management.\nExperience with virtualization technologies and infrastructure automation tools.\nFamiliarity with Incident Management processes and best practices.\n3+ years of experience in system administration, preferably in a high-availability, enterprise environment.\nHands-on experience with server hardware, cloud infrastructure, and network troubleshooting.\nExperience with automation tools, such as Ansible, is a plus.\nFamiliarity with monitoring tools and log aggregation systems.\nDemonstrates SoundStack’s core values of Collaboration, Innovation, and Accountability.\nThrives in a fast-paced, team-oriented environment with a focus on continuous improvement.\nMaintains a proactive approach to problem-solving and operational support.\nEnsures seamless communication and collaboration with cross-functional teams.\nBased within one-hour proximity to Pittsburgh, PA. \nKey Performance Indicators (KPIs)\nSuccessful deployment and configuration of new servers within defined SLAs.\nIncident resolution times aligned with or exceeding team benchmarks.\nAccurate and comprehensive documentation of infrastructure-related workflows.\nIncreased use of automation tools to streamline deployments and operational tasks.\nWhat's in it for you?\nCasual and friendly work environment\nA competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set\nWe're a growing company which values promoting from within\nWork in an inclusive, international/multi-cultural team\nWork primarily from your home, with some travel, & lifting required to work in SoundStack data centers","description_format":"text","description_chars":4291,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible 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