{"id":4281539,"url":"https://alion.io/job/source-atlantic-service-manager-machine-automation-solutions","title":"Service Manager (Machine & Automation Solutions)","company":{"id":1280229,"name":"Source Atlantic","domain":"sourceatlantic.ca","url":"https://alion.io/company/sourceatlantic","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winnipeg, Canada","Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T06:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T10:30:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Service Manager (Machine & Automation Solutions) for Western Canada. The ideal location for this position is Winnipeg, MB; however, applicants based in Calgary, AB will also be considered.\n\nSUMMARY\nThe Service Manager will lead the CNC and Machine Repair service team across Manitoba, Saskatchewan, Alberta, and British Columbia, ensuring responsive, high-quality service while driving technician performance, development, and overall service excellence. This role will oversee recruitment, training and development, service coordination, customer relationships, technical escalations, and continuous improvement of service processes.\n\nA key focus of this position will be the development and growth of the British Columbia market, including identifying new service opportunities, building customer relationships, and establishing the people and resources required to support future growth. The successful candidate will bring a strong combination of technical knowledge, leadership ability, customer service skills, and business development experience.\n\nRESPONSIBILITIES\nManage and provide leadership, coaching, and support to a team of Technicians across Western Canada.\nOversee service operations across Manitoba, Saskatchewan, Alberta, and British Columbia, including scheduling, prioritization, response times, and customer commitments.\nAct as the primary escalation point for complex technical issues and significant customer service concerns.\nRecruit, onboard, train, and develop technicians to support the continued growth of the Western Canadian service team.\nMaintain strong relationships with key customers, manufacturers, and suppliers to support service delivery, technical training, parts, warranty, and issue resolution.\nMonitor service performance and identify opportunities to improve technician productivity, service efficiency, customer satisfaction, and overall service profitability.\nEnsure service documentation, work orders, reporting, and customer follow-up are completed accurately and consistently.\nWork closely with Sales, Applications, Operations, and other internal teams to identify customer needs and develop service opportunities.\nParticipate the development and growth strategy of the British Columbia market, including identifying new customers and service opportunities and determining future staffing and resource requirements.\nDevelop opportunities for preventative maintenance, service agreements, repairs, installations, and other recurring service revenue.\nSupport the continued growth of the Machine & Automation Solutions business across Western Canada through customer development, service strategy, and identification of new business opportunities.\nEnsure technicians operate in accordance with company safety policies, procedures, and applicable regulatory requirements.\n\nQUALIFICATIONS\n5+ years of demonstrated leadership experience within the CNC machine tool, industrial equipment service, maintenance, automation, or related technical industries; preferably managing a field-service or geographically dispersed technical team\nPrior hands-on experience with CNC installation, commissioning, maintenance, repair, or preventative maintenance\nStrong mechanical and electrical troubleshooting knowledge, with the ability to support technical escalations when required.\nDemonstrated ability to recruit, train, coach, and develop technical employees.\nStrong customer service and business development skills, with the ability to build relationships and identify opportunities for growth.\nExperience working with manufacturers, suppliers, and customers in a technical service environment would be an asset.\nExceptional organizational, communication, and problem-solving skills, with the ability to manage a geographically dispersed team and multiple priorities.\nAbility to build and maintain productive partnerships across functional teams and stakeholder groups\nComfortable working in evolving environments with a focus on innovation, adaptability, and continuous learning. \nValid driver's license and willingness to travel throughout Western Canada, including Manitoba, Saskatchewan, Alberta, and British Columbia.","description_format":"text","description_chars":4276,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-13T20:38:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":82,"reasons":["conf:4","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/source-atlantic-service-manager-machine-automation-solutions","json_url":"https://alion.io/job/source-atlantic-service-manager-machine-automation-solutions.json","meta":{"generated_at":"2026-11-15T12:12:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1952,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1280229},"rest":"https://alion.io/mcp/rest/get_company?id=1280229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsource-atlantic-service-manager-machine-automation-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsource-atlantic-service-manager-machine-automation-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsource-atlantic-service-manager-machine-automation-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/source-atlantic-service-manager-machine-automation-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsource-atlantic-service-manager-machine-automation-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4281539}},{"tool":"search_jobs","arguments":{"company":"sourceatlantic.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4281539},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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