{"id":4305349,"url":"https://alion.io/job/source-bioscience-customer-support-representative","title":"Customer Support Representative","company":{"id":2871285,"name":"Source BioScience","domain":"sourcebioscience.com","url":"https://alion.io/company/sourcebioscience","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-28T09:08:45Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-14T07:00:25Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics and healthcare diagnostics, partnering with biotechnology, pharmaceutical, healthcare and academia. For more information, please visit www.sourcebioscience.com.\n This role is to manage the customer-facing administrative tasks for the Clinical Laboratory based in Cambridge. Liaise between customers, logistics and laboratory teams to ensure samples are collected and processed within stated timeframes. Further, to assist with sales processing, and work closely with other customer services personnel and the sales team as required by the business.\n Main duties and responsibilities\nLiaising with customers regarding confidential clinical information including monitoring, following up and completing requests for information from service users\nLog and progress any customer complaints. Process all customer queries to conclusion and satisfaction for the customer. This will be carried out in conjunction with the Clinical Laboratory staff\nClinical record keeping duties including scanning, printing and filing of confidential records as required\nBeing responsible for receipt and logging of external results and preparation of reports for approval by Biomedical Scientist.\nLiaise with the logistics team to deliver the Clinical Lab Sample Collection kits\nAdministration and distribution of diagnostic reports to customers/healthcare professionals, ensuring information regarding delivery targets are disseminated as and where necessary\nAssist with sales processing and finance function administration from the point of test request through to support with issuing a quote, its dispatch and any subsequent queries thereafter\nProvide front of house duties at the Cambridge site including answering the main telephone line, customer service emails, reception meet and greet, and handling incoming and outgoing post\nLiaise between courier and laboratory teams to ensure samples are collected from customers and processed within stated timeframes. This will include being responsible for following tracking numbers to ensure drop offs/pick ups have been completed.\nWork closely with the sales and laboratory team in a proactive way.\nProvide ad-hoc support across the division during any period of change and increased service provision\n Previous administration experience is desirable.\nExcellent interpersonal and communication skills.\nMust be computer literate with good working knowledge of MS Office (Outlook, Excel, Word).\nKnowledge and/or experience of working within the UK healthcare system is desirable.\n Income Protection\nLife Assurance x4 salary\nEmployee Assistance Programme\nMedicash health cash plan\nShopping & leisure discount portal\nVirtual GP Service\nmProve Yourself health and wellbeing resources\nSkinVision App\nAble Futures Mental Health support\n 33 days holiday (inclusive of bank holidays) increasing with LOS\nAn extra day off on your birthday\nOption to buy and sell holidays\n Cycle to work scheme","description_format":"text","description_chars":3049,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Diagnostic Tests & IVD"],"lifecycle":[{"event":"open","at":"2026-11-14T07:00:25Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.796,"p_room":0.9,"age_days":17,"expected_fill_days":26,"reasons":["conf:6","win:mid"],"computed_at":"2026-11-14T13:45:01Z"},"pay":null,"html_url":"https://alion.io/job/source-bioscience-customer-support-representative","json_url":"https://alion.io/job/source-bioscience-customer-support-representative.json","meta":{"generated_at":"2026-11-14T13:45:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2871285},"rest":"https://alion.io/mcp/rest/get_company?id=2871285"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsource-bioscience-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsource-bioscience-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsource-bioscience-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/source-bioscience-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsource-bioscience-customer-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4305349}},{"tool":"search_jobs","arguments":{"company":"sourcebioscience.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4305349},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}