Account Manager

Position Summary

We are seeking a dynamic and client-focused Account Manager to join our team. The successful candidate will serve as the primary point of contact for clients, managing sales opportunities, addressing complex inquiries, and delivering exceptional customer experience.

Reporting directly to the Chief Executive Officer (CEO), the Account Manager will build and maintain strong client relationships, drive software sales, and support customer retention efforts. This role requires a proactive, innovative, and relationship-driven professional who can effectively manage day-to-day client interactions and identify opportunities to enhance customer satisfaction and drive business growth.

Job Details

Onsite | Global One, Eastwood QC

Monday - Friday | 11:00 pm-8:00 am (Manila time)

Will follow Canadian holidays

Responsibilities:

• Follow-up with prospects in a timely manner.
• Sell software, solutions, and services to current and prospective clients.
• Provide live demos to prospective clients.
• Onboard new clients efficiently and effectively by hosting live training sessions.
• Provide ongoing customer service and technical support via video conferencing, phone, and email.
• Build and nurture on-going relationships with clients via video conferencing, phone, and e-mail.
• Follow up with clients to track satisfaction levels and to discover additional revenue opportunities.
• Develop solutions with clients for specific opportunities and complex issues.
• Present all new products to existing clients and prospective clients.
• Complete all administrative tasks, including documenting and tracking.
• Remain up-to-date on new trends within the software and immigration industry.
• Perform other duties, as assigned.

Qualifications:

Bachelor’s Degree in Business or Marketing and/or equivalent job-related experience.

• 2-5 years of sales experience, preferably in SaaS sales and licensing.

• Experience supporting Canadian and/or Australian customers is preferred but not required.

• Excellent verbal and written communication skills in English.

• Proven self-starter with strong initiative and the ability to work independently.

• Strong interpersonal skills with the ability to communicate effectively across diverse cultures and business environments.

• Creative thinker with strong analytical and problem-solving abilities.

• Highly organized with excellent time management and prioritization skills.

• Ability to collaborate effectively within a team-oriented environment.