{"id":3068230,"url":"https://alion.io/job/sourcefit-call-coordinator","title":"Call Coordinator","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":14000,"period":"year","method":"role_seniority_country_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T07:44:08Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T06:45:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Position Summary\nCoordinate field technicians and manage service calls for Secur-Serv, ensuring timely onsite technical service delivery and compliance with customer Service Level Agreements (SLAs). Maintain strong client relationships by coordinating technicians, tracking service progress, documenting job details, managing return visits, and ensuring accurate and timely service call closure. Serve as a communication point for customers, technicians, and accounting to support efficient service operations.\nJob Details\nWork Setup: Work from home\nShift/Schedule: 11:00 PM to 7:30 AM Philippine Time (PHT)\nResponsibilities\nMaintain strong client relationships by arranging and coordinating onsite technical services and meeting customers’ Service Level Agreements (SLAs).\nReview each new service call and ensure accuracy of all required information.\nFind local technicians to perform service calls, prepare technicians for assignments, and set expectations for service delivery.\nDocument all aspects of service calls, including estimated times of arrival (ETAs), parts tracking, job status, and other relevant details.\nCommunicate effectively and professionally with customers, technicians, and accounting through phone calls, email, instant messaging, and internal system notes to ensure smooth service coordination.\nKeep the job queue clean and up to date with all required information and accurate follow-up dates.\nClose service calls by the end of the same business day the service is completed.\nManage the return-visit process quickly and accurately to ensure payment for all services performed.\nAnswer phone calls in a timely manner.\nPerform other duties as requested.\nQualifications\n2-3 years of experience in remote administrative support.\nDetail-oriented, with excellent communication and organizational skills.\nAbility to handle a high-stress, high-volume workload.\nAbility to manage multiple tasks simultaneously.\nAbility to work independently.","description_format":"text","description_chars":1957,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-22T08:37:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/sourcefit-call-coordinator","json_url":"https://alion.io/job/sourcefit-call-coordinator.json","meta":{"generated_at":"2026-10-24T09:30:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50085},"rest":"https://alion.io/mcp/rest/get_company?id=50085"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsourcefit-call-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsourcefit-call-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsourcefit-call-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sourcefit-call-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsourcefit-call-coordinator"}]}