{"id":1534320,"url":"https://alion.io/job/sourcefit-client-success-manager","title":"Client Success Manager","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T09:10:11Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-11T01:18:07Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Overview\nWe are looking for a highly skilled Client Success Manager to manage and strengthen relationships with existing clients. This role will focus on client retention, account growth, referral generation, and ongoing engagement with paid products and services.\nThe Client Success Manager will serve as a key point of contact for existing clients, helping ensure they continue to see value from the company's products while identifying opportunities to deepen relationships and grow revenue. The role will also monitor client engagement and satisfaction through product usage, proactive outreach, and feedback measures such as NPS and CSAT.\nThe ideal candidate is a proactive, commercially minded client success professional with exceptional written and verbal English communication skills and the ability to build strong, long-term client relationships.\nJob Details:\nWork set up:\nWork from Home\nSchedule: 5 days per week | 12:00 PM to 9:00 PM | Philippine Time\nThe schedule may include weekend work depending on business requirements.\nHoliday:\nWill follow Philippine holidays\nResponsibilities:\nManage and maintain strong relationships with existing clients, serving as a key point of contact throughout the client lifecycle. \nDrive client retention by proactively identifying client needs, concerns, and opportunities to improve their overall experience. \nDevelop a strong understanding of each client's goals and ensure they continue to receive value from the company's paid products and services. \nIdentify opportunities to grow revenue from existing clientsthrough account expansion and increased product engagement. \n\nBuild and develop referral business by maintaining strong client relationships and identifying appropriate referral opportunities. \nMonitor client engagement and product usage to identify accounts requiring additional support or outreach. \nConduct proactive client outreach to maintain engagement, strengthen relationships, and address potential concerns before they escalate. \nGather and monitor client feedback, including NPS and CSAT, to understand satisfaction levels and identify areas for improvement. \nFollow up on client feedback and coordinate appropriate actions to address concerns and improve the client experience. \nWork with internal teams to resolve client issues and ensure timely and effective follow-through. \nMaintain accurate and up-to-date records of client interactions, account activity, feedback, and opportunities. \nIdentify trends and insights from client conversations, product usage, and feedback and communicate relevant findings to internal stakeholders. \nSupport initiatives designed to improve client retention, engagement, referrals, and account growth. \nMaintain consistent and professional communication with clients across written and verbal channels. \nQualifications:\nPrevious experience in Client Success, Customer Success, Account Management, Client Relationship Management, or a similar client-facing role. \nDemonstrated ability to manage and develop relationships with existing clients. \nExperience supporting client retention and account growthis strongly preferred. \n\nStrong commercial awareness with the ability to identify opportunities within existing client accounts. \nExceptional written and verbal English communication skills are essential. \nStrong interpersonal and relationship-building skills, with the ability to communicate confidently and professionally with clients. \nProactive approach to client engagement, follow-up, and problem-solving. \nStrong organizational and time-management skills with the ability to manage multiple client relationships and priorities. \nAbility to understand client needs and translate them into appropriate actions or internal coordination. \nComfortable working with client satisfaction and engagement measures such as NPS and CSAT. \nData-conscious and comfortable reviewing product usage or client activity to identify engagement trends and opportunities. \nStrong attention to detail and ability to maintain accurate client and account records. \nSelf-motivated and able to work effectively and independently in a remote environment. \nComfortable working a schedule that may include weekendsdepending on business 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