{"id":233311,"url":"https://alion.io/job/sourcefit-customer-engagement-specialist","title":"Customer Engagement Specialist","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-08-25T06:29:18Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T00:21:38Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":53},"description":"Job Overview\nWe are looking for a Customer Engagement Specialist to support the Sales Manager and Revenue Team by delivering exceptional customer experiences through outbound engagement, lead nurturing, appointment setting, customer support, and data management. This role focuses on building strong customer relationships, identifying sales opportunities, maintaining accurate customer records, and supporting various customer engagement initiatives that contribute to business growth.\nJob Details\nWork set-up: Onsite - Eastwood\nSchedule: Monday to Friday | 8:00AM to 5:00PM (Manila time)\nHoliday: Will follow New South Wales (Australia) holidays\nResponsibilities\nCustomer Engagement & Lead Nurturing\nContact prospective customers to qualify interest and book appointments for the Sales Team\nFollow up on previously rejected, incomplete, or unsuccessful applications to recover opportunities\nRe-engage existing customers to assess interest in additional products and services\nBuild strong customer relationships through professional, friendly, and informative conversations\nIdentify qualified opportunities and refer customers to the Sales Team when appropriate\nCustomer Service & Concierge Support\nDeliver proactive customer support throughout various stages of the customer journey\nVerify customer information to ensure records are accurate, complete, and up to date\nAssist customers with general inquiries and guide them through the appropriate next steps\nPromote complementary connection services where appropriate\nEducate eligible customers on the benefits of RateGuard Bill Monitoring and obtain customer opt-in or connection where applicable\nContact customers who have opted in to participate in customer satisfaction, market research, or feedback surveys\nSupport additional customer engagement campaigns and business initiatives as required\nPerformance & Activity\nWork closely with the Sales Manager to achieve agreed activity, quality, productivity, and customer engagement KPIs\nMaintain high levels of outbound customer contact across multiple campaigns and initiatives\nEffectively manage workload and adapt to changing business priorities\nContribute to overall team objectives by identifying customer opportunities and supporting revenue growth\nCompliance & Quality Assurance\nAdhere to approved scripts, call guides, customer communication standards, and internal procedures\nComply with all privacy, consent, regulatory, and compliance obligations\nEnsure customer permissions, opt-ins, and preferences are accurately captured and recorded\nMaintain detailed and accurate CRM records following every customer interaction\nParticipate in quality assurance reviews, coaching sessions, and ongoing training\nDeliver consistently high-quality customer interactions that align with company values and compliance standards\nQualifications\nEssential Qualifications\nExcellent spoken and written English communication skills\nPrevious experience in customer service, customer engagement, concierge, contact center, appointment setting, or sales support environments\nExcellent telephone manner with the ability to build rapport and engage customers confidently\nStrong organizational and time management skills\nHigh attention to detail and accuracy\nAbility to manage multiple tasks while maintaining a high standard of customer service\nProficiency in CRM systems and Microsoft Office applications\nAbility to work independently while contributing positively to a collaborative team environment\nPreferred Qualifications\nExperience in outbound customer engagement or appointment setting\nExperience within the energy, utilities, telecommunications, or comparison industries\nExperience conducting customer surveys, lead nurturing, customer retention, or customer success activities\nFamiliarity with HubSpot or similar CRM platforms\nPersonal Attributes\nCustomer-focused with a genuine passion for helping people\nProfessional, confident, and engaging communicator\nAdaptable and flexible with the ability to support a wide variety of customer engagement activities\nPositive attitude with a willingness to learn and continuously improve\nReliable, accountable, and outcome-focused\nStrong work ethic with a 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