{"id":2344975,"url":"https://alion.io/job/sourcefit-customer-experience-operations-coordinator","title":"Customer Experience & Operations Coordinator","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":15000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-12T09:39:53Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T17:53:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary\nWe are looking for a proactive, highly organized Customer Experience & Operations Coordinator to support a US-based indoor badminton and pickleball club. This remote role combines customer support, reservations and membership assistance, proactive customer engagement, and coordination of day-to-day facility operations. You will help customers enjoy a smooth experience, encourage bookings for available court slots, maintain accurate records, and work with on-site teams to keep facilities running efficiently. This is a customer-facing coordination role, not a traditional high-pressure sales position.\n\nJob Details\nWork Setup: Work from home\nShift/Schedule: Wednesday to Sunday | 10 AM to 7 PM EST\nHolidays: US holidays.\n\nResponsibilities\nCustomer Experience & Reservations\nRespond promptly and professionally to customer inquiries by phone, email, WhatsApp, WeChat, Instagram, and other supported channels, using the customer communication platform (including Respond.io) as applicable.\nAssist with court bookings, cancellations, rescheduling, memberships, pricing, facility rules, billing questions, and other routine customer requests.\nUpdate reservations and booking information in Podplay; assist with remote smart-lock access and escalate technical or facility issues when needed.\nDocument customer interactions, requests, and resolutions accurately. Process routine refunds, account credits, or fee adjustments only within approved guidelines and authorization limits.\nCustomer Engagement & Court Occupancy\nMonitor court availability and upcoming booking schedules to identify open time slots and opportunities to encourage customer participation.\nProactively reach out to customers and interested leads through approved channels to promote available courts, open-play sessions, recurring games, and club activities.\nCreate or coordinate customer polls and open-play invitations, help fill available slots, and follow up on abandoned bookings or inactive members.\nCapture and maintain customer contact details, preferences, conversation notes, and follow-up actions in the relevant tracking system.\nRecognize appropriate opportunities to share information about memberships, coaching, leagues, and other services without engaging in complex sales negotiations or hard-closing activities.\nAdministrative & Remote Facility Operations\nMaintain booking calendars and coordinate the schedules of existing partner or sponsor programs, including blocking and moving court reservations when required.\nTrack consumable supplies and sports equipment, including rackets, shuttlecocks, and nets, based on reports from on-site personnel. Flag shortages and coordinate replenishment as directed.\nCoordinate cleaning schedules and follow up with on-site staff or service providers to confirm that required work has been completed.\nMaintain accurate Excel trackers and internal operating tools, keeping operational records and action items up to date.\nReport maintenance, safety, inventory, or customer service concerns to the appropriate contact and recommend practical ways to improve day-to-day coordination.\n\nQualifications\nRequired\nAt least one year of relevant experience in customer service, hospitality, administrative coordination, reservations, sales support, or a similar customer-facing role.\nExcellent spoken and written English, with a professional phone manner and strong customer service skills.\nStrong organizational skills, attention to detail, and the ability to manage multiple conversations, tasks, and follow-ups at the same time.\nConfidence in reaching out to customers proactively through messaging or calls to encourage participation and bookings; formal sales experience is not required.\nComfort using spreadsheets and learning multiple communication, booking, customer management, and administrative tools.\nA reliable, self-directed approach to work, with sound judgment about when to resolve an issue and when to escalate it.\nAvailability to work a US Eastern Time shift, including weekends, and access to a quiet, conducive work-from-home environment.\nPreferred\nExperience with booking or reservation platforms, CRMs, customer support platforms, or tools such as Podplay, Respond.io, and WhatsApp Business.\nBackground in sports, fitness, recreation, hospitality, clubs, or other membership-based businesses.\nExperience with outbound customer engagement, community outreach, events, leagues, coaching programs, or scheduling.\nInterest in badminton, pickleball, or other racquet sports.","description_format":"text","description_chars":4525,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-12T12:16:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-12T19:02:53Z"},"pay":null,"html_url":"https://alion.io/job/sourcefit-customer-experience-operations-coordinator","json_url":"https://alion.io/job/sourcefit-customer-experience-operations-coordinator.json","meta":{"generated_at":"2026-10-12T19:02:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30684,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50085},"rest":"https://alion.io/mcp/rest/get_company?id=50085"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsourcefit-customer-experience-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsourcefit-customer-experience-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsourcefit-customer-experience-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sourcefit-customer-experience-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsourcefit-customer-experience-operations-coordinator"}]}