{"id":3058275,"url":"https://alion.io/job/sourcefit-customer-service-representative","title":"Customer Service Representative","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T02:41:04Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T08:36:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Overview\nOur client is a leading Australian utilities connections service provider that helps customers seamlessly arrange their electricity, gas, phone, and internet services when moving homes.\nWe are looking for a dedicated and customer-focused Customer Service Representative to join our client's frontline contact center team. The role involves handling customer inquiries across multiple communication channels, providing assistance with energy and telecommunications services, and supporting customers through online and voice sales.\nThe ideal candidate has excellent communication skills, a strong customer service orientation, and the ability to manage customer interactions professionally and efficiently. The successful candidate will be responsible for delivering positive customer experiences, identifying suitable products and services based on customer needs, and meeting established performance expectations.\nJob Details\nWork set up: Onsite - Eastwood, Quezon City\nSchedule: Monday to Friday | Shifting schedule within 6:00 AM - 4:00 PM (Time zone to be confirmed)\nHoliday: Will follow New South Wales (Australia) holidays\nResponsibilities\nHandle incoming and outgoing customer calls, emails, and webchat inquiries professionally and efficiently. \nServe as the primary point of contact for customers requiring assistance with electricity, gas, phone, internet, and other utility-related services. \nAddress and resolve customer inquiries regarding energy and telecommunications products and services. \nAssist customers with arranging utility connections and selecting suitable products and services based on their individual needs. \nSupport customers through online and voice sales channels, providing accurate product information and recommendations. \nIdentify customer needs and match them with appropriate energy and telecommunications solutions. \nProvide clear and accurate information regarding available services, processes, and customer requirements. \nHandle customer concerns and resolve issues promptly while maintaining a positive customer experience. \nMeet established key performance indicators (KPIs) related to sales, responsiveness, service quality, and first-call resolution. \nPromote and demonstrate the company's brand values through professional, helpful, and customer-focused interactions. \nCollaborate with team members and leadership to ensure effective resolution of customer concerns and exceptional service delivery. \nMaintain up-to-date knowledge of the company's products, services, processes, and relevant industry information. \nParticipate in training, coaching, and continuous learning opportunities to improve customer service and sales performance. \nDemonstrate reliability, professionalism, and accountability in completing assigned responsibilities. \nPerform other customer service and sales support tasks as required. \nQualifications\nExcellent written and verbal English communication skills. \nStrong customer service orientation with the ability to communicate professionally and effectively with customers. \nGood interpersonal skills and the ability to build rapport with customers. \nStrong listening, problem-solving, and customer engagement skills. \nComfortable handling customer inquiries through phone calls, email, and webchat. \nAbility to understand customer needs and recommend appropriate products and services. \nBasic sales aptitude and willingness to assist customers through online and voice sales channels. \nStrong digital literacy and proficiency in using computers, online applications, and communication platforms. \nAbility to learn and navigate multiple systems and applications efficiently. \nStrong organizational and time-management skills with the ability to handle multiple tasks and customer inquiries. \nAbility to work effectively in a fast-paced contact center environment. \nStrong attention to detail and commitment to providing accurate information. \nReliable, punctual, and committed to meeting attendance and performance expectations. \nWillingness to learn new products, services, and processes through training and continuous development. \nAbility to work collaboratively with team members and follow established procedures and service standards. \nWillingness to work onsite in Eastwood, Quezon City, following the assigned shifting schedule. \nPreferred Qualifications:\nPrevious experience in a customer service, contact center, or BPO environment. \nExperience handling inbound and outbound customer calls. \nPrevious experience in energy, utilities, or telecommunications services. \nExperience supporting customers through online or voice sales channels. \nFamiliarity with customer service 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