{"id":1596837,"url":"https://alion.io/job/sourcefit-customer-support-representative","title":"Customer Support Representative","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-01T04:20:50Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T23:51:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"JOB OVERVIEW\nWe are seeking a dedicated and customer-focused Customer Support Representative to serve as the first point of contact for customers and suppliers. This role is responsible for delivering professional, timely, and solutions-oriented support across multiple communication channels, including phone and email. The ideal candidate is patient, empathetic, and detail-oriented, with the ability to troubleshoot issues, navigate multiple systems, and adapt quickly in a dynamic, product-driven environment.\nThis position involves medium-volume inbound calling, professional engagement with customers and prospects, and accurate documentation of interactions within CRM and ticketing systems.\nJOB DETAILS\nWork Set-Up: Work from Home\nSchedule: Monday to Friday | 8:00 AM - 5:00 PM | EST\nHoliday: Will follow Philippine holidays\nRESPONSIBILITIES\nServe as the primary point of contact for customer and supplier inquiries via phone and email\nHandle medium-volume inbound calls and ensure professional, courteous customer interactions\nTroubleshoot and resolve inquiries related to orders, sales, and basic technical or system issues\nCorrespond with customers through Jira Service Management or similar ticketing platforms\nAccurately log call outcomes, customer interactions, and case updates in CRM systems\nWork across multiple internal systems, dashboards, and tools to resolve customer concerns\nIdentify recurring issues or patterns and escalate insights to the appropriate teams\nEnsure compliance with internal processes, documentation standards, and service-level expectations\nQUALIFICATIONS\nPrevious experience in a call center or customer support role\nStrong verbal and written English communication skills\nAbility to handle objections and manage customer expectations professionally\nExperience working with CRM and ticketing systems (e.g., Jira, Zendesk, or similar)\nComfortable navigating multiple systems and tools simultaneously\nHigh attention to detail with strong documentation and compliance awareness\nSolid problem-solving skills and the ability to learn new products and processes quickly\nAbility to work effectively in a high-volume, target-driven environment","description_format":"text","description_chars":2176,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Recruiting & Staffing","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-01T18:15:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:7","velocity","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sourcefit-customer-support-representative","json_url":"https://alion.io/job/sourcefit-customer-support-representative.json","meta":{"generated_at":"2026-10-04T00:21:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":314,"day_limit":5000,"remaining_today":4686,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}