# Customs Declaration Operations Team Lead

Position Summary We are seeking a Customs Declaration Operations Team Lead to oversee a team handling Singapore import and export customs permit requests in a 24/7 environment. The Team Lead will manage daily workflow, case allocation, escalations, quality, and SLA performance while providing hands-on guidance on complex declarations. The role will also support new-hire training, customer-specific SOP adoption, and a phased operational transition in coordination with Operations, Training, and Quality. Job Details Work setup: Work from Home Work schedule: Rotating shifts supporting 24/7 operations, including weekends Holidays: Work on public holidays may be required based on the assigned roster Responsibilities Team supervision and workflow management Supervise the day-to-day performance of customs declaration specialists across assigned shifts, including attendance, task ownership, productivity, and service delivery. Ensure effective queue ownership across assigned shifts, with all requests assigned based on complexity, due times, and available capacity, actively monitored, and progressed toward completion. Review aging cases, SLAs, urgent requests, and shipping cutoffs; intervene

- **Id**: 4150944
- **Url**: <https://alion.io/job/sourcefit-customs-declaration-operations-team-lead>
- **Role**: Management
- **Role family**: Management
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Quezon City, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T05:28:10Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T09:11:17Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4258
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing, Business Process Outsourcing (BPO), Call Center Services

## Company

- **Id**: 50085
- **Name**: Sourcefit
- **Domain**: sourcefit.com
- **Url**: <https://alion.io/company/sourcefit>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Breezy

### Truth index

- **Grade**: B
- **Score**: 81
- **Open postings**: 10
- **Ghost share**: 0
- **Stale share**: 0.7
- **Repost share**: 0.1
- **Time to fill p50 days**: 39
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Microsoft Excel** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **Philippines** — Iso: PH; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T09:11:17Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.602
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 39
- **Reasons**: conf:1, stale_co, win:early
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.