# IT Service Delivery & Operations Lead

Position Summary We are looking for an IT Service Delivery & Operations Lead to coordinate the day-to-day running of IT helpdesk, infrastructure, network and security operations. You will lead daily stand-ups, track incidents and escalations, keep customers informed, and help technical teams meet agreed service standards. This hands-on, customer-facing role suits an experienced IT helpdesk, service desk or technical-support professional with strong ITIL service-management knowledge, sound IT foundations and excellent communication. You will work closely with the Global Service Delivery Lead and specialist teams, taking ownership of operational coordination and follow-through. Formal people-management experience is not required. Job Details Work Setup: Hybrid. Work from home initially, with short weekly office meetings (around 1-2 hours). Office attendance will gradually increase as the team grows, potentially to 2-3 days per week. Schedule: Monday to Friday | 9 AM to 6 PM UK time, with exceptions considered for strong candidates. As part of a 24/7 operation, the schedule may change over time to support shift and on-call coverage. Holidays: UK holidays initially, subject to change a

- **Id**: 3795391
- **Url**: <https://alion.io/job/sourcefit-it-service-delivery-operations-lead>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Quezon City, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T07:24:35Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-13T17:16:29Z
- **Board verified**: yes
- **Days open**: 8
- **Description format**: text
- **Description chars**: 5553
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing, Business Process Outsourcing (BPO), Call Center Services

## Company

- **Id**: 50085
- **Name**: Sourcefit
- **Domain**: sourcefit.com
- **Url**: <https://alion.io/company/sourcefit>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Breezy

### Truth index

- **Grade**: B
- **Score**: 81
- **Open postings**: 10
- **Ghost share**: 0
- **Stale share**: 0.7
- **Repost share**: 0.1
- **Time to fill p50 days**: 39
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **ITIL** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Service Desk** — Optional: no
- **Windows** — Optional: no
- **ISO 27001** — Optional: yes
- **ITSM** — Optional: yes
- **Power BI** — Optional: yes
- **PowerShell** — Optional: yes
- **Python** — Optional: yes
- **SIEM** — Optional: yes
- **SOC 2** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 8

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: French; Level: All levels; Optional: yes
- Language: Spanish; Level: All levels; Optional: yes
- Language: German; Level: All levels; Optional: yes
- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Philippines** — Iso: PH; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T09:10:26Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 7
- **Expected fill days**: 39
- **Reasons**: conf:1, stale_co, velocity, win:early
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.