{"id":1944579,"url":"https://alion.io/job/sourcefit-it-support-technician-2","title":"IT Support Technician","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"PowerShell","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-06T05:18:21Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-10T01:17:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Summary:\nThe IT Support Technician serves as first point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issues and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics and ensure customer satisfaction. Supports O365/Citrix, Cloud and Server based Enterprise Products from a help desk perspective.\nJob Details:\nWork from Home\nTuesday to Saturday | 11:00 AM - 08:00 PM PHT\nResponsibilities:\nServe as the first point of contact for customers seeking technical assistance via phone or email.\nPerform remote troubleshooting through diagnostic techniques and pertinent questions to hardware and application-based issues\nDetermine best solution based upon the issue and details provided by customers\nWalk the customer through the problem-solving process\nEscalate unresolved issues to the next level of support when needed\nProvide accurate information on IT products or services\nRecord events and problems and their resolution in ticketing system\nManages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved\nThis position will function as an extension of the business, working with end users implementing solutions for Cloud Based platforms and infrastructure.\nQualifications:\nMinimum 3 years’ full-time experience working in a technology solutions environment\nExcellent written and verbal communication skills\nKnowledge of office automation products, databases and remote control\nGood understanding of computer systems, mobile devices, and other technical products\nStrong decision making and problem-solving abilities\nStrong interpersonal and relationship building skills\nStrong passion for customer service\nExceptional organizational skills and the ability to handle multiple tasks concurrently.\nAbility to learn quickly in a fast-paced environment\nNice To Have:\nExperience with Windows Desktop Operating Systems (Windows 11)\nExperience with Microsoft Office Applications - O365 (Word, Excel, etc.) from a user’s perspective\nSystem Administrator experience with Azure, Admin Portal, O365 Admin, SCCM, Intune, Virtual Technology, Citrix, Azure AD, Company Portal\nBasic Networking and Command Line Skills\nPowerShell Skills Desired but not required\nMicrosoft MCP Windows 11, Microsoft MCP Office 365, COMTIA A+ or related experience, Azure Administrator Associate, Azure Fundamentals","description_format":"text","description_chars":2605,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Recruiting & Staffing","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-06T05:41:39Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/sourcefit-it-support-technician-2","json_url":"https://alion.io/job/sourcefit-it-support-technician-2.json","meta":{"generated_at":"2026-10-10T02:14:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4050,"day_limit":5000,"remaining_today":950,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50085},"rest":"https://alion.io/mcp/rest/get_company?id=50085"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsourcefit-it-support-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsourcefit-it-support-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsourcefit-it-support-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sourcefit-it-support-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsourcefit-it-support-technician-2"}]}