{"id":4220199,"url":"https://alion.io/job/sourcefit-junior-customs-declaration-agent","title":"Junior Customs Declaration Agent","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":81,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0.1,"time_to_fill_p50_days":39,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"OCR","optional":true}],"status":"live","first_seen_at":"2026-11-13T02:37:32Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T04:25:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary\nWe are seeking a detail oriented Junior Customs Declaration Agent to support Singapore import and export customs permit processing for a trade technology client. The role processes assigned permit requests from receipt to completion: reviewing documents, validating information prefilled by the client's AI assisted platform, clarifying missing details with customers, preparing and submitting declarations, and returning completed permits.\nNo customs background is required. You will complete a structured training program and work under the guidance of a Team Lead and a Senior Processor, moving to independent processing once you pass the readiness assessments.\nJob Details\nWork setup: Work from Home\nWork schedule: Monday to Friday, day shift. Start times are staggered between 8:00 AM and 10:00 AM, Philippine time, to cover 8:00 AM to 7:00 PM\nHolidays: Work on public holidays may be required based on the assigned roster\nTraining: Three weeks of structured training, followed by supervised processing of live transactions before independent work\nResponsibilities\nRequest intake and document review\nReceive and take ownership of assigned customs permit requests in the client's portal and ticketing system.\nReview commercial invoices, packing lists, airway bills, bills of lading and other supporting documents for completeness and consistency.\nValidate the information prefilled by the platform against the source documents, correct discrepancies and complete missing fields.\nDeclaration processing\nPrepare, validate and submit Singapore import and export permit declarations following approved procedures and customer specific instructions.\nMonitor submitted declarations for approvals, rejections and amendments, and act on outstanding requests.\nIdentify exceptions and escalate cases that need specialist input to the Senior Processor or Team Lead. Never submit a declaration that should be escalated.\nProcess requests within the agreed turnaround times while meeting accuracy targets.\nCustomer communication and case closure\nContact customers to request missing documents, clarify instructions and provide status updates.\nReturn approved permits and related documents to customers promptly and close completed requests.\nRecords, quality and development\nKeep complete case notes and clear handover information for open requests.\nComplete all required training, knowledge checks and readiness assessments.\nTake part in coaching and quality reviews and apply updates to customer specific procedures.\nQualifications\nAt least 1 year of BPO experience in back-office processing, data entry, document review or customer service.\nStrong attention to detail, with a record of accurate work in a high volume or transaction-based environment.\nClear written and verbal English, with the ability to write concise, professional messages to customers.\nComfortable working in web portals, ticketing systems and Microsoft Excel.\nAble to follow detailed procedures, manage several open requests at once and meet daily productivity and accuracy targets.\nWilling to complete the full training program and pass the readiness assessments before handling live transactions.\nHas a quiet home workspace and a stable internet connection suitable for a Work from Home setup.\nWilling to work the assigned day shift, including public holidays when rostered.\nNice to Have's\nExperience in logistics, freight forwarding, shipping documentation, or import and export operations.\nFamiliarity with commercial invoices, packing lists, airway bills and bills of lading.\nExposure to customs permit declarations for Singapore or other Asia Pacific markets.\nExperience validating data produced by OCR, AI or other automation assisted 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