{"id":2981388,"url":"https://alion.io/job/sourcefit-professional-services-engineer","title":"Professional Services Engineer","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":17000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Microsoft Office","optional":true},{"name":"PowerShell","optional":true},{"name":"QuickBooks","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-21T06:44:23Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T04:03:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Overview\nOur client is a US-based technology solutions provider offering IT services, cloud solutions, and communication technologies to businesses.\nWe are looking for an experienced Professional Services Engineer - UCaaS/VoIP to lead the technical implementation, support, and management of Unified Communications as a Service (UCaaS) and Voice over Internet Protocol (VoIP) projects.\nThe successful candidate will serve as a key technical resource for client projects, working closely with customers, project managers, service desk teams, and other technical specialists to ensure solutions meet business requirements and are successfully implemented.\nThis role involves leading technical project activities, troubleshooting complex issues, managing escalations, documenting client infrastructure, and supporting onboarding and offboarding processes. The ideal candidate has strong technical expertise in VoIP/UCaaS technologies, networking, and IT infrastructure, combined with excellent communication, problem-solving, and customer service skills.\nJob Details\nWork set up: Work from Home\nSchedule: Monday to Friday | 8:00 AM - 5:00 PM | US Eastern Time (EST)\nHoliday: Will follow US holidays\nResponsibilities\nLead the technical aspects of VoIP and UCaaS-related projects, ensuring successful implementation and alignment with client requirements. \nServe as a technical escalation point for the Professional Services Engineering (PSE) team and other technical support teams. \nWork directly with clients to evaluate technical requirements and ensure proposed solutions meet their business needs. \nCommunicate professionally with clients through phone calls, Microsoft Teams meetings, and email. \nProvide technical expertise and assistance during client onboarding, offboarding, and project implementation activities. \nConduct remote technical discovery and assessments using diagnostic tools, troubleshooting techniques, and relevant client information. \nTroubleshoot and resolve issues involving computers, networks, servers, and related IT infrastructure. \nInvestigate complex technical issues and escalate unresolved concerns to the appropriate project manager, technical team, or subject matter expert. \nCollaborate with onboarding project managers to provide project status updates and identify outstanding documentation or device-monitoring requirements. \nWork closely with Service Desk leadership to ensure technical documentation is accurate, complete, and sufficient to support ongoing client operations. \nDocument client infrastructure, network configurations, technical processes, and system requirements. \nDevelop and maintain internal knowledge bases, including network diagrams, troubleshooting guides, technical procedures, and client-specific documentation. \nAssist in developing, writing, and maintaining standard operating procedures (SOPs) and technical documentation. \nConduct regular reviews and audits of customer networks to support security, stability, and operational readiness during onboarding. \nCollaborate with technical escalation teams and subject matter experts to evaluate client environments and resolve technical challenges. \nProvide technical guidance to Sales and Engineering teams regarding products, solutions, and technologies that meet customer requirements. \nMaintain accurate and timely reports, project updates, and technical documentation. \nRepresent the company professionally when interacting with customers, prospects, vendors, and external partners. \nStay updated on emerging technologies, industry best practices, and relevant technical developments. \nParticipate in ongoing technical training and pursue relevant industry certifications. \nFollow established company policies, procedures, security standards, and service delivery expectations. \nQualifications\nAssociate's degree in Computer Science, Networking, Information Technology, or a related field, or equivalent professional experience. \nMinimum of 4 years of full-time experience working in a technology solutions, IT services, or similar technical environment. \nStrong technical knowledge of VoIP and UCaaS technologies, including implementation, troubleshooting, and support. \nExperience supporting technical projects, managing escalations, and working directly with clients. \nExperience working across multiple IT disciplines, including networking, servers, databases, cloud technologies, automation and scripting, PowerShell and command-line tools, and virtualization. \nWorking knowledge of networking protocols and technologies, including DNS, VPN, and LLDP. \nExperience troubleshooting network, server, desktop, and related infrastructure issues. \nExperience with technical documentation, process development, and standard operating procedures. \nFamiliarity with office automation products, databases, remote access tools, and technical support applications. \nStrong understanding of computer systems, mobile devices, and other IT products. \nExcellent written and verbal English communication skills. \nStrong interpersonal and relationship-building skills, with the ability to communicate effectively with clients and internal technical teams. \nExcellent analytical, decision-making, and problem-solving abilities. \nStrong organizational and time-management skills, with the ability to manage multiple projects and technical tasks simultaneously. \nHighly detail-oriented, process-driven, and committed to maintaining accurate technical documentation. \nAbility to work independently with minimal supervision in a remote environment. \nStrong customer service orientation and commitment to delivering high-quality technical support. \nAbility to learn quickly and adapt to new technologies in a fast-paced environment. \nExperience supporting clients across multiple geographic locations is an advantage. \nPreferred Qualifications\nExperience with Windows desktop operating systems. \nExperience using ticketing, project tracking, and time-management systems. \nProficiency in Microsoft Office applications, including Word and Excel. \nFamiliarity with business applications such as QuickBooks, MatrixCare, or similar platforms. \nIntermediate to expert experience with Intermedia Phone Systems, Mitel Phone Systems, Pulsar, Microsoft Teams VoIP solutions, firewall troubleshooting, or network troubleshooting. \nPreferred Technical Certifications\nMicrosoft 365 Fundamentals \nIntermedia Certifications \nPulsar Certifications \nMitel Certifications \nCompTIA Network+ \nCisco Meraki Solutions Specialist \nCisco Certified Network Associate (CCNA) \nCisco Certified Network Professional (CCNP) - Switching/Routing/Voice \nUbiquiti UNS \nUbiquiti UEWA \nBarracuda Firewall Certifications (CGF01, CGF04, CGF09, or 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