{"id":1109555,"url":"https://alion.io/job/sourcefit-sales-representative-inboundoutbound-energy","title":"Sales Representative – Inbound/Outbound (Energy)","company":{"id":50085,"name":"Sourcefit","domain":"sourcefit.com","url":"https://alion.io/company/sourcefit","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":81,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0.1,"time_to_fill_p50_days":39,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T09:15:53Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-10T10:08:28Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Job Overview\nThe Sales Representative - Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.\n\nJOB DETAILS\nWork set up: Onsite\nSchedule: Monday to Friday | 7:00 AM - 4:00 PM (Manila time)\nHoliday: Will follow New South Wales (Australia) holidays\nRESPONSIBILITIES\nCustomer Engagement & Assisted Online Sign-Up\nEngage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.\nSupport customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.\nUse approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.\nExplain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.\nSales, Outcomes & Verification\nGuide customers through comparison outcomes and next steps in the assisted online sign-up journey.\nConfirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.\nFacilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.\nManage objections professionally to support positive customer outcomes.\nPerformance & Targets\nAchieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.\nTake ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.\nContribute to overall team targets and performance objectives.\nMaintain disciplined follow-up processes to maximise conversion opportunities.\nCompliance & Quality Assurance\nStrictly follow approved sales scripts, disclosures, and call frameworks at all times.\nAdhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.\nMaintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.\nParticipate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.\nReporting & Accountability Requirements\nThe employee is expected to:\nMeet agreed weekly and monthly sales, activity, and quality KPIs.\nMaintain high accuracy in CRM records and call documentation.\nProvide transparency in reporting of pipeline, conversion, and outcomes.\nEscalate customer complaints, compliance concerns, or system issues promptly.\nParticipate in regular performance reviews and coaching sessions.\nCompliance & Conduct\nThe employee must:\nComply with all BeMoved policies and procedures.\nEnsure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.\nProtect confidential customer and company information at all times.\nRepresent the company professionally in all customer interactions.\nQUALIFICATIONS\nExtensive telesales experience\nStrong sales capabilities and proven success in a sales role\nStrong verbal English communication skills suitable for supporting Australian-based customers\nResults-driven mindset with the ability to manage objections and close sales\nHigh attention to detail, particularly in compliance and script adherence\nAbility to work effectively in fast-paced, target-driven environments\nEnergy sector experience is an advantage\nFamiliarity with CRM systems or call center technology is preferred\nDemonstrated accountability and ownership of responsibilities\nTeam-oriented with a collaborative and professional approach","description_format":"text","description_chars":3917,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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