{"id":4039478,"url":"https://alion.io/job/sourcehub-cisco-services-operations-analyst","title":"CISCO SERVICES OPERATIONS ANALYST","company":{"id":431619,"name":"SourceHub","domain":"sourcehub.dev","url":"https://alion.io/company/sourcehub","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gupy","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Curitiba, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-10T20:27:08Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T07:14:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the CompanySourceHub operates as a Shared Services Center (SSC) for the ScanSource Group, a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel, and Lenovo, delivering innovation and support that drive our customers’ digital transformation.\nAs SourceHub, we are responsible for delivering Finance and Accounting, Human Resources, Information Technology, Procurement and Supply Chain, Legal and Compliance, and general administrative services with efficiency and quality.\nWe are looking for a CISCO SERVICES OPERATIONS ANALYST to bethe dedicated operational owner for all Cisco software, subscription, licensing, and service orders. Working as the primary liaison between internal teams and Cisco, this role ensures accurate order processing, timely fulfillment, issue resolution, and proactive management of open orders throughout their lifecycle.\nThe ideal candidate combines strong order management expertise with the ability to navigate Cisco tools, service programs, and operational processes while delivering exceptional support to internal stakeholders and customers.\nResponsabilidades e atribuições\nProcess software subscription, service, and purchase orders accurately and efficiently through supplier platforms and SAP.\nManage incoming order queues and service requests to ensure timely processing and fulfillment.\nMonitor open orders and maintain accurate Estimated Time of Arrival (ETA) updates within supplier systems and internal tools.\nAct as a primary liaison between internal teams and suppliers to resolve operational issues and expedite order completion.\nDevelop and maintain expertise in supplier tools, processes, and service programs to support operational excellence.\nEnsure orders meet established SLA requirements and quality standards.\nTrack and manage order lifecycle activities from order placement through invoicing and completion.\nMaintain accurate records and databases of order activity, status updates, and transaction history.\nGenerate and review operational reports to identify delays, bottlenecks, and opportunities for process improvement.\nEscalate critical issues as needed to ensure customer expectations and business objectives are achieved.\nSupport administrative activities related to order management, supplier engagement, and operational reporting.\nCollaborate effectively with sales, operations, and supplier teams to drive successful outcomes.\nRequisitos e qualificações\nBachelor's degree or equivalent professional experience.\nAdvanced English proficiency both written and verbal\nExperience in Order Management, Customer Operations, Vendor Operations, Supply Chain Operations, or a related field.\nStrong organizational skills with the ability to manage multiple priorities simultaneously.\nExcellent verbal and written communication skills.\nStrong analytical and problem-solving abilities.\nCustomer-focused mindset with a commitment to responsiveness and service excellence.\nHigh attention to detail and commitment to accuracy.\nProficiency with Microsoft Office Suite, especially Excel and Outlook.\nAbility to work independently and collaboratively within a team-oriented environment.\nPreferred\nExperience using SAP.\nExperience working with software subscriptions, service contracts, licensing, or technology products.\nExperience using supplier portals and order management systems.\nKnowledge of Cisco tools, programs, and operational processes.\nExperience in technology distribution, channel operations, or vendor management environments.\nInformações adicionais\nEmployment under CLT regime (Brazil). \nCompetitive salary, aligned with current market standards. \nMeal and/or food allowance (BRL 45.00 per business day). \nTransportation allowance or free on-site parking. \nHealth insurance plan. \nDental insurance plan. \nTotalPass. \nHybrid work model (3 days on-site and 2 days remote). \nMust reside in Curitiba, PR, or the surrounding metropolitan area.\nAnnual Profit-Sharing Program (PPR), based on performance and goal achievement. \nBirthday Day Off. \nLife insurance.","description_format":"text","description_chars":4208,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Dental insurance","Health insurance","Hybrid work","Life 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