OPERATIONS MANAGER (CURITIBA-PR)

We are seeking an experienced Operations Manager to lead key operational functions, ensuring high-quality service delivery, operational excellence, and strong business partnership. This position plays a critical role in driving performance, process optimization, governance, and team development across multiple operational areas.

Responsabilidades e atribuições

• Lead and oversee shared operational services, ensuring service quality, compliance, and SLA achievement.
• Manage Order Management, Pricing, Procurement, and Commissions operations.
• Monitor operational KPIs and drive continuous improvement initiatives.
• Establish and maintain governance, controls, documentation, and process standardization.
• Partner with business units to align priorities, expectations, and operational performance.
• Drive automation and process optimization initiatives to improve efficiency and scalability.
• Oversee supplier management activities, including performance and compliance monitoring.
• Lead, coach, and develop high-performing teams.
• Manage strategic projects and initiatives that support business objectives.
• Ensure compliance with corporate policies, regulations, and quality standards.

Requisitos e qualificações

• Bachelor’s Degree in Business Administration, Engineering, Economics, Logistics, Supply Chain, or related fields.
• Advanced or Fluent English.
• Senior leadership experience in Operations or transaction-intensive environments.
• Solid experience managing Order Management, Procurement, Pricing, Commissions, Customer Operations, or related operational functions.
• Experience with SLA governance, KPI management, and operational performance improvement.
• Strong analytical, problem-solving, and decision-making skills.
• Proven experience leading, developing, and managing teams.
• Strong stakeholder management and communication skills.
• Considered a Plus
• Experience in Shared Services environments or within IT, Telecommunications, Distribution, Services, or other business-to-business (B2B) industries.
• MBA or Postgraduate Degree in Operations, Supply Chain, Business Administration, or related fields.
• Project Management certification (Agile and/or Traditional methodologies).
• Training or certifications in Strategic Sourcing and Supplier Management

Informações adicionais