{"id":1699110,"url":"https://alion.io/job/sourcehub-service-desk-analyst-ii","title":"SERVICE DESK ANALYST II","company":{"id":431619,"name":"SourceHub","domain":"sourcehub.dev","url":"https://alion.io/company/sourcehub","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gupy","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Curitiba, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-17T15:32:42Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-20T17:27:15Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"About the CompanySourceHub operates as a Shared Services Center (SSC) for the ScanSource Group, a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel, and Lenovo, delivering innovation and support that drive our customers’ digital transformation.\nAs SourceHub, we are responsible for delivering Finance and Accounting, Human Resources, Information Technology, Procurement and Supply Chain, Legal and Compliance, and general administrative services with efficiency and quality.\nWe are\ncurrently seeking an Connectivity Service Desk Analyst II to support and\nmanage mobile connectivity, IoT, and telecommunications services, ensuring\noperational continuity, high service quality, and an excellent customer\nexperience. This professional will be responsible for the\nadministration of connectivity services, technical troubleshooting, incident\nmanagement, interaction with telecom providers, and continuous improvement\ninitiatives, contributing to service reliability, compliance, and customer\nsatisfaction.\nResponsabilidades e atribuições\nManage the lifecycle ofconnectivity services, including activations, provisioning, suspensions,\ncancellations, and line or device changes. \n\nConfigure and support mobileconnectivity and IoT services, ensuring proper operation and service\navailability. \n\nMonitor the operational statusof connectivity services and support the implementation of new telecom\nsolutions. \n\nProvide technical support formobile connectivity, cellular services, IoT solutions, and related\ntechnologies. \n\nRegister, categorize, track,and manage incidents through corporate service management tools while\nensuring SLA compliance.\n\nSupport analysis oftelecommunications consumption, utilization, and billing, identifying\ndiscrepancies and ensuring data accuracy.\n\nEnsure compliance with internalpolicies, information security standards, data protection requirements,\nand operational procedures.\n\nRequisitos e qualificações\nBachelor’s degree inInformation Technology, Computer Science, Telecommunications Engineering,\nNetwork Engineering, or a related field. \n\nAdvanced English, with theability to participate in meetings, analyze technical documentation,\ninteract with global telecom providers, and support international\ncustomers. \n\n3 to 5 years of experience inTelecom Operations, Service Desk N2, connectivity support, corporate\nmobility, or IoT environments. \n\nStrong knowledge of LTE, 5G,APN management, SIM management, SmartSIM, and IoT Connectivity solutions. \n\nExperience with TelecomOperations, incident management processes, and service management tools. \n\nExperience working withSalesforce and ticketing platforms. \n\nExcellent communication andcustomer-oriented mindset, with the ability to collaborate across\ncross-functional and global teams.\n\nSelf-motivated, organized,proactive, and committed to continuous improvement and operational\nexcellence.\n\nInformações adicionais\nEmployment under CLT regime (Brazil). \nCompetitive salary, aligned with current market standards. \nMeal and/or food allowance (BRL 40.00 per business day). \nTransportation allowance or free on-site parking. \nHealth insurance plan. \nDental insurance plan. \nTotalPass. \nHybrid work model (3 days on-site and 2 days remote). \nMust reside in Curitiba, PR, or the surrounding metropolitan area.\nWork schedule: Monday through Friday, from 11:00 AM to 9:00 PM (Brazil time).\nAnnual Profit-Sharing Program (PPR), based on performance and goal achievement. \nBirthday Day Off. \nLife 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