{"id":1322509,"url":"https://alion.io/job/sourcepass-noc-technician","title":"NOC Technician","company":{"id":2900654,"name":"Sourcepass","domain":"sourcepass.com","url":"https://alion.io/company/sourcepass","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-10T19:31:17Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-30T08:55:38Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Description\nPOSITION SUMMARY\nThe primary role of a Sourcepass NOC Team is to ensure the customers success within Sourcepass. This success is driven by Sourcepass providing world class service, proactive maintenance and monitoring, backup & recovery, and securing infrastructure. The NOC team is key to providing these core support services.\nRESPONSIBILITIES\nNOC Services\nAntivirus Maintenance\nDeployment Validation\nEndpoint software Upgrades\nWindows Updates Maintenance\nDeployment Validation\nResolving failed updates\nInstallation of Missing feature updates: 1809, 1903, 1909\nScheduling server rebooted as needed\nBackup and Recovery\nDeploy and configure backup agents and policies\nTroubleshoot backup agent alerts\nRecover files and full system restores\nMiscellaneous Services\nDNS filtering Maintenance\nLogMeIn Maintenance\nServices True ups\nTicket Management\nProject work as assigned\nTo be onboarded to Sourcepass’ ticket process and workflows\nTicket Status, Types, Billable, Boards, SLA’s, etc.\nReview tickets on NOC board\nComplete tickets which you are assigned\nIf time allows, review unassigned tickets to be worked on within skillset\nTimesheets to be completed end of business for the current day\nSubmitted at the end of the week\nAssistance with Sourcepass internal projects, Research and Development, Proof on Concepts, Etc.\nRequirements\nDESIRED SKILLSET/EXPERIENCE\nArrives to work on time and ready to take action\nMotivated to resolve issues efficiently.\nA desire to improve skillset by earning industry certifications (We pay for them!)\nGood communicator\nTop Notch troubleshooting skills\nFollows documentation and offers suggestions for improvements\nTakes ownership of issues\nAbility to manage multiple priorities and follow through on projects to completion\nLikes to have fun and laugh with a great team","description_format":"text","description_chars":1809,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-26T22:55:43Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.702,"p_room":0.9,"age_days":20,"expected_fill_days":30,"reasons":["conf:20","win:mid"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sourcepass-noc-technician","json_url":"https://alion.io/job/sourcepass-noc-technician.json","meta":{"generated_at":"2026-10-01T18:37:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":936,"day_limit":5000,"remaining_today":4064,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}