{"id":3327653,"url":"https://alion.io/job/sourcewhale-customer-success-manager-uk","title":"Customer Success Manager - UK","company":{"id":2055117,"name":"SourceWhale","domain":"sourcewhale.com","url":"https://alion.io/company/sourcewhale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T17:48:20Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T03:12:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Success Manager - UK Launch Team\nAbout Us\nSourceWhale is the leading AI-native Recruitment Productivity Platform for increasing conversations, whilst making recruiters’ lives better through enabling them to do more with less. We integrate with everything that recruiters use day to day - CRM’s, emails, data providers etc - and with our best-in-class product, we are on a mission to be a leader in the Recruitment Technology space.\nWhy Us?\nWe’re a team of seriously talented, positive individuals and we invest heavily in our people - you won’t feel like a number here!\nWe’re proud to have been named one of The Sunday Times Best Places to Work in 2025, a reflection of our commitment to building a people-first culture and supporting career growth at every level.\nThis is an opportunity to join an agile tech startup that is growing faster than any other company in our space. We are completely profitable and have built an incredible product - just see ourG2 reviews!\nAs a CSM in the Customer Success Team Launch Team, you’ll own the onboarding journey for new clients - guiding them through transformation, delivering early value, and setting them up to hit key adoption, efficiency and revenue milestones. Reporting to the Global Midmarket Customer Success Team Manager, you’ll be part of a team with a clear mission: driving measurable success for every SourceWhale customer.\nDay in the Life\nCustomer Success Managers are specialists in driving product adoption and accelerating time to value. Through a structured, high-impact onboarding experience, you’ll ensure every customer starts strong.\nOwn the first 3 months of the customer lifecycle, managing 4-6 new accounts per month\n\nPartner with Account Executives to build tailored Success Plans aligned to each client’s goals, challenges, and definition of success\n\nLead technical setup, including CRM integrations and migrations, mapping, and testing, to ensure a seamless implementation from day one\n\nBuild strong relationships with stakeholders at all levels, including C-suite, to drive engagement and outcomes\n\nDeliver engaging, tailored training sessions aligned to each client’s go-to-market strategy and workflows\n\nDrive adoption through proactive, consistent outreach - identifying blockers early and resolving them quickly\n\nTrack progress against success metrics and communicate updates clearly to both customers and internal teams\n\nIdentify and act on expansion opportunities within the onboarding phase, using commercial insight to grow account value\n\nProvide strategic guidance and best practice recommendations tailored to each customer’s unique setup\n\nCollaborate closely with Account Management to ensure a seamless transition and long-term growth strategy\n\nLead review sessions with key stakeholders, measuring progress against adoption, outcomes, and overall experience\n\nDeliver a comprehensive handover to Account Management, ensuring continuity and ongoing success\n\nConduct regular on-site visits to strengthen relationships and deepen engagement\n\nWho You Are\nExperience in a customer-facing role within RecTech, SalesTech, or a similar SaaS environment\n\nProven experience managing customer relationships across the full spectrum, from small businesses to large enterprises, including leading complex implementations, stakeholder alignment and business transformation initiatives\n\nExceptional communication skills, with the ability to simplify complex ideas for different audiences\n\nStrong listening, problem-solving, and stakeholder management abilities\n\nComfortable working cross-functionally in a fast-paced startup environment\n\nProactive, driven, and eager to learn and develop\n\nWe welcome applications from backgrounds such as recruitment and sales as well as customer success\n\nWhat Sets You Apart\nExperience in Recruitment Technology or onboarding commercial/sales teams\n\nPrevious experience in recruiting or business development\n\nA proven track record of high performance across adoption, customer satisfaction, and retention metrics\n\nStrong technical aptitude and confidence working with integrations and systems\n\nOur Hiring Process\nStage 1: Screening Interview with Talent Acquisition\n\nStage 2: Hiring Manager Interview\n\nStage 3: Task Interview with Hiring Manager and Head of Customer Success\n\nStage 4: Final Interview with VP of Customer Success\n\nAhead of the final stage, we may ask for references from previous managers or colleagues. This won’t impact your progression, and we will only contact individuals you’ve approved.\nWhat’s in it for you?\nAt SourceWhale, we champion a culture built on transparency, trust, and flexibility. Open communication is our norm, and everyone’s voice truly matters.\nWe offer a flexible working model, balancing remote work with in-person collaboration. Our Customer Success Team typically meets in our Shoreditch office on Wednesdays, with additional office time entirely optional.\nWe’re committed to continuous improvement, actively encouraging feedback, innovation, and new ideas.\nWe also prioritise work-life balance and support our team with a comprehensive benefits package:\n25 days holiday (not including public holidays).\n\nMacbook + any extra tech or software necessary for your role.\n\nFlexible business with flexible working arrangements.\n\nPrivate medical, dental & vision insurance.\n\nIncome Protection Insurance.\n\nEmployee Assistance Programme (EAP).\n\nCompassionate leave policy.\n\nMonthly social events.\n\nFirst hand experience of an early stage startup - huge ability to make an impact!\n\nFancy making big waves at SourceWhale? Apply using the link below!","description_format":"text","description_chars":5595,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Flexible schedule","Vision insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-27T10:50:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/sourcewhale-customer-success-manager-uk","json_url":"https://alion.io/job/sourcewhale-customer-success-manager-uk.json","meta":{"generated_at":"2026-10-28T09:03:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1946,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2055117},"rest":"https://alion.io/mcp/rest/get_company?id=2055117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsourcewhale-customer-success-manager-uk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsourcewhale-customer-success-manager-uk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsourcewhale-customer-success-manager-uk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sourcewhale-customer-success-manager-uk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsourcewhale-customer-success-manager-uk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3327653}},{"tool":"search_jobs","arguments":{"company":"sourcewhale.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3327653},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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