{"id":2597542,"url":"https://alion.io/job/southeastern-container-customer-service-representative","title":"Customer Service Representative","company":{"id":2466580,"name":"Southeastern Container","domain":"secontainer.com","url":"https://alion.io/company/secontainer","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-15T07:35:01Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T11:36:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Southeastern Container, Inc. is one of the largest leading manufacturers of PET beverage bottles and preforms, proudly supplying the Coca-Cola bottling system throughout the East Coast and Midwest. For over 40 years, we’ve built a reputation for stability, quality, and sustained growth. We are now seeking talented individuals to join our team for the following role:\nThe Customer Service Representative serves as the primary point of contact for customers and is responsible for ensuring exceptional customer service through effective communication, order management, issue resolution, and coordination with internal departments. This position works closely with production, quality, scheduling, logistics, and customer personnel to ensure customer requirements are met and customer concerns are addressed promptly and professionally.\nRESPONSIBILITIES: The following duties are representative of the position. Additional job-related duties may be assigned as business or operational needs require.\nDevelop strong customer relationships through regular prompt communication, visits, and partnership meetings and timely resolution of concerns; understand expectations and coordinate follow-up commitments, including first-level technical questions on bottle, preform, and closure performance.\nManage DMR records, corrective action responses, priorities, due dates, and status updates to ensure timely closure of customer issues; coordinate product recalls and re-selection activities when required.\nCoordinate with manufacturing, QA, laboratories, logistics, sales, and other teams to meet customer requirements, thoroughly investigate customer concerns, determine solutions, and communicate results.\nPrepare customer visit reports, business updates, supporting records, and performance trends, including applicable water-test results; recommend improvements and track implementation.\nCoordinate routine and special laboratory testing and verify the completeness of requests and results. Escalate unusual or out-of-specification findings and support complaint investigations.\nControl returned nonconforming products and hold-area inventory by verifying receipt, condition, quantity, traceability, and scan counts ensuring secure segregation and restricted access. Conduct inspections and aging reviews and investigate discrepancies. Document release or disposition authorization.\nMaintain a working knowledge of blow molding, injection molding, and closure manufacturing processes, equipment, materials, tooling, and key process parameters to support troubleshooting, defect analysis, complaint investigations, and corrective actions.\nComplete a structured technical onboarding within the first 12 months covering blow molding, injection molding and closure manufacturing and application. Floor time in the plants and on customer filling lines is a key part of this position.\nMaintain knowledge of SEC and customer product specifications, drawings, and applicable test methods, and apply them when judging conformance and when answering a customer on whether product met spec.\nComply with all product safety, legality, regulatory, and quality requirements.\nQualifications\nREQUIRED QUALIFICATIONS :\nAssociate's or bachelor's degree in a technical, business, or science field, or equivalent\nmanufacturing experience.\n3+ years in customer service, quality, or manufacturing, preferably in packaging,\nplastics, or food and beverage.\nWorking knowledge of at least one of the following: blow molding, injection molding, or\nclosure manufacturing and the willingness to learn.\nExperience running a complaint or corrective action to completion, including root cause\nanalysis and documentation.\nExcellent written and verbal communication skills with customers, plant personnel,\nand management; proficiency with Microsoft Office Suite, including Excel, PowerPoint,\nOutlook, and Word.\nExperience supporting large customer accounts or manufacturing customers.\nWillingness to travel to customer sites and SEC plants.\nPREFERRED QUALIFICATIONS :\nFamiliarity with capper setup and closure application, including feed systems,\norienters, chucks, and torque measurement.\nExperience supporting Coca-Cola bottlers and working to NAOU standard methods and\nspecifications.\nAbility to effectively manage multiple priorities and deadlines.\nStrong attention to detail and organizational skills; problem-solving and conflictresolution\nabilities.\nAbility to maintain confidentiality and professionalism.\nExperience with GainSeeker or a comparable SPC system, and Power BI.\nWorking knowledge of ISO 9001, FSSC 22000, HACCP, and FDA food-contact\nrequirements; Lean or Six Sigma training.\nDemonstrated root cause and problem-solving tools such as 5-Why, fishbone, and 8D.\nBENEFITS INCLUDE :\nHealth Insurance (Medical, Dental, Vision)\nPaid Time Off\n401k w/ Company Match\nShort/Long Term Disability\nCompany Sponsored Life Insurance","description_format":"text","description_chars":4898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Plastics & Polymers","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-15T07:35:01Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:8","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/southeastern-container-customer-service-representative","json_url":"https://alion.io/job/southeastern-container-customer-service-representative.json","meta":{"generated_at":"2026-10-16T14:07:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2466580},"rest":"https://alion.io/mcp/rest/get_company?id=2466580"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoutheastern-container-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoutheastern-container-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoutheastern-container-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/southeastern-container-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoutheastern-container-customer-service-representative"}]}