{"id":3876397,"url":"https://alion.io/job/southeastern-retail-programme-manager","title":"Retail Programme Manager","company":{"id":1802077,"name":"Southeastern","domain":"southeasternrailway.co.uk","url":"https://alion.io/company/southeasternrailway","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Tribepad","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-11-06T16:28:37Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-06T21:03:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Introduction\nAre you looking for a career where you can shape the future of retail, lead transformation, and make a real commercial impact?\nWe are seeking a Retail Programme Manage r to join our team based from our Head Office in London Bridge.\nAs our Retail Programme Manager, you will turn our retail and digital strategies into programmes that deliver real results. You will lead retail and digital transformation from the first idea through to everyday operation, making sure every programme delivers clear commercial, customer and operational benefits.\nYou will also lead our team of 5 Retail Support Officers, supporting multi-million pound digital and physical retail channels. Working closely with suppliers, you will make sure all retail system issues are resolved as quickly as possible.\nIn this role you will use data and customer insight to help us make better decisions and drive revenue. Working closely with colleagues across operations, commercial and digital, and our digital and physical retail suppliers, you will help shape and deliver the future of retail at Southeastern.\nCan you move people? Apply now.\nWhat you’ll do\nLead the delivery of retail transformation programmes and projects, from strategy through to business as usual\nTranslate digital and retail strategies into deliverable projects. Write robust business cases which include ROI and NPV, using data-led insights to drive real customer benefits\nPrioritise subsidy-reducing projects to support business objectives \nLine manage, develop and coach the Retail Support Team, setting clear objectives and priorities \nWork with Retail Support Team and suppliers to ensure all urgent retail channel issues are managed according to agreed SLAs, with minimal impact to revenue \nResponsible for strong programme governance, risk management, reporting and budget control\nDevelop and maintain retail and digital project reporting and management information\nManage multiple linked workstreams to deliver agreed outcomes\nMake sure programmes deliver measurable commercial, customer and operational benefits\nAnalyse customer feedback and data to improve revenue, customer experience and operational performance\nProvide insight, recommendations and performance updates to senior stakeholders and support business planning\nPrioritise resources across programme and support work, keeping Retail Support aligned to strategic priorities\nPromote a culture of continuous improvement, accountability and customer focus\nBuild strong relationships across operational, commercial, digital and external stakeholders\nAssess and mitigate risks \nThe experience you’ll need\nTo be considered for this role we recommend you demonstrate the below in your application;\nYou deliver change Minimum 5 years experience leading complex, high value programmes and projects from strategy to delivery\nYou know the importance of what you do Experience managing a 24/7 operational team, ensuring urgent issues are dealt with quickly to minimise impact to revenue \nYou keep it on track Proficient on governance, risk management, reporting and multi-million pound project budget control. Prince 2 / CMA desirable. \nYou manage suppliers well Experience of supplier management to prioritise customer and business benefits \nYou know retail Experience of rail retail, ticketing systems and digital customer products\nYou bring people with you C oach and develop teams, setting clear priorities and expectations\nYou turn data into decisions You analyse customer feedback and performance trends and turn them into clear recommendations\nYou influence with confidence You build strong relationships with senior, commercial, digital, customer and external stakeholders\nYou challenge the status quo You spot better ways of working and drive continuous improvement\nYou understand the procurement landscape Familiar with latest regulations and working cross functionally with relevant teams to onboard new suppliers\nAs proud members of the Armed ForcesCovenant and Disability ConfidentScheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.\nOther things to know\nThis vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.\nAll offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.\nIf you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.\nFind out more about our recruitment process and get tips to help you apply.\nWhat you’ll get in return\nAlong with your salary, the rewards you’ll get include:\na final salary pension\n25 days annual leave allowance (plus bank holidays)\nfree rail travel across our networks.\nMeaning you can feelsecure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.\nA bit about Southeastern\nWe’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.\nHowever, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.\nIt’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committedto creating an inclusive, supportiveenvironment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.\nOur ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.\n\nAt the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.\nLearn more about our railway.\nAttached documents:\nRetail Programme Manager JD MG2 2026.pdf\n\nApply for this job","description_format":"text","description_chars":6296,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Rail Transport"],"lifecycle":[{"event":"open","at":"2026-11-06T16:28:37Z"}],"visa":[{"country":"GB","licensed_sponsor":false,"adverts_offering_sponsorship_24m":2,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 2 of its adverts here in 24 months","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-06T22:32:54+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:3","win:early"],"computed_at":"2026-11-07T00:54:15Z"},"pay":null,"html_url":"https://alion.io/job/southeastern-retail-programme-manager","json_url":"https://alion.io/job/southeastern-retail-programme-manager.json","meta":{"generated_at":"2026-11-07T00:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2192,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802077},"rest":"https://alion.io/mcp/rest/get_company?id=1802077"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoutheastern-retail-programme-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoutheastern-retail-programme-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoutheastern-retail-programme-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/southeastern-retail-programme-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoutheastern-retail-programme-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3876397}},{"tool":"search_jobs","arguments":{"company":"southeasternrailway.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3876397},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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