{"id":2139596,"url":"https://alion.io/job/southern-digital-experience-analyst","title":"Digital Experience Analyst","company":{"id":2607898,"name":"Southern","domain":"southern.com","url":"https://alion.io/company/southern-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":357},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"Self-Healing","optional":false}],"status":"live","first_seen_at":"2026-10-06T19:26:04Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-10T22:47:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This position is designated as Fully Remote. The successful candidate will primarily perform work remotely and may be required to travel occasionally for team meetings, training, or business needs.\nJOB SUMMARY:\nThe Digital Experience Analyst optimizes the end-user digital experience across the PC computing environment by analyzing telemetry, endpoint health, system performance, compliance indicators, and support trends using Nexthink. The role improves endpoint health, reduces user friction, and enables proactive remediation through automation, DEX platform capabilities, and cross-functional problem management. This position partners with technology owners, support teams, security, and vendors to strengthen compliance, resolve systemic issues, and improve overall user digital experience.\nJOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)\nTechnical Skills Required\nExtensive knowledge of computer hardware, operating systems along with software and hardware configurations, and related network, server, and storage technologies\nRecognition of cyber security threats and risks, and importance of protecting the computing environment\nAbility to learn, research, and apply modern technologies while staying current on changing technology\nSuperb diagnostic, troubleshooting, analysis, and problem-solving skills\nScripting skills using system-level APIs and WMI, preferably with PowerShell\nHands-on experience with Digital Employee Experience (DEX) platforms like Nexthink, including remote actions, scripts, dashboards, custom queries, and platform query language such as NQL\nEndpoint management tooling experience, including MECM/SCCM, Intune or equivalent tools, client health troubleshooting, package and deployment workflows, driver lifecycle, and OEM update governance\nExperience integrating telemetry or automation platforms with ITSM systems using REST APIs, JSON payloads, and token-based authentication\nFamiliarity with Nexthink campaign capabilities, including parameterized campaign functions that enable build-once, scale-to-many flexibility\nAbility to define, track, and report digital experience metrics, endpoint compliance, risk indicators, device health, performance, stability, ticket deflection, and user sentiment\nUnderstanding of automation and remote action governance, including testing, approval, change control, execution safeguards, rollback planning, and post-deployment validation\nExcellent oral, written, technical, executive-facing, and governance communication skills\nRespond to support needs in a timely fashion with excellent customer service\nWorks well with geographically dispersed teams, support teams, technology owners, vendors, and business stakeholders to drive adoption and validate user experience improvements\nHigh degree of focus on quality, reliability, efficiency, and cost effectiveness\nFlexible, self-motivated, able to prioritize multiple demands, adapt to changing direction, work with minimal supervision, and remove obstacles to success\nAbility to assess the impact of changes and quantify risk to ensure appropriate business decisions are made\nWill travel as needed \nExhibit “Our Values” attributes in all business interactions\nCommunity engagement and thought leadership (user groups, conference speaking, vendor relationships)\n4-yr Bachelor’s degree in a computing or engineering field is preferred.\nMinimum of 5 years of experience in an IT related field\nNon-Technical Skills Required\nExcellent oral, written, technical, executive-facing, and governance communication skills\nRespond to support needs in a timely fashion with excellent customer service\nWorks well with geographically dispersed teams, support teams, technology owners, vendors, and business stakeholders to drive adoption and validate user experience improvements\nHigh degree of focus on quality, reliability, efficiency, and cost effectiveness\nFlexible, self-motivated, able to prioritize multiple demands, adapt to changing direction, work with minimal supervision, and remove obstacles to success\nAbility to assess the impact of changes and quantify risk to ensure appropriate business decisions are made\nWill travel as needed \nExhibit “Our Values” attributes in all business interactions\nCommunity engagement and thought leadership (user groups, conference speaking, vendor relationships)\nEducation and Experience Requirements\n4-year bachelor’s degree in a computing or engineering field is preferred.\nMinimum of 5 years of experience in an IT related field\nMAJOR JOB RESPONSIBILITIES:\nServes as an escalation point for advanced workstation, operating system, endpoint, and digital experience issues, coordinating with vendors and cross-functional teams to resolve complex or systemic problems\nCoordinates with field support teams on workstation and operating system issues impacting at scale\nIdentifies recurring issues and systemic patterns from telemetry, incidents, and support trends, then coordinates root cause analysis, corrective actions, compliance remediation, and risk reduction\nDevelops, maintains, and reviews support documentation, knowledgebase articles, communications, and support guidelines to ensure accuracy and effectiveness\nCollaborates with Architects and Engineers to define technical standards, deliver solution designs, develop test plans, and support deployment testing for workstation technologies\nOperates as a Subject Matter Expert (SME) and performs operational activities and systems management for Workplace Technologies services\nOwns and governs the DEX platform across the device fleet, including configuration, access governance, capability enablement, platform issue resolution, roadmap alignment, and integrations with ITSM and enterprise systems\nIdentifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self-healing capabilities to improve device health, compliance, experience metrics, ticket deflection, and operational outcomes\nKeeps current on industry trends, research, and emerging technologies to identify opportunities for automation, process improvement, and better user experiences\nEngages support teams, technology owners, vendors, and business stakeholders to validate user experience issues, communicate improvements, increase use of platform capabilities, and drive adoption of digital experience capabilities\nAt the senior level, oversees DEX strategy, governance, cross-functional initiatives, platform roadmap planning, and executive-level 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