{"id":761549,"url":"https://alion.io/job/southshorecompanies-csrshipping-clerk-4","title":"CSR/Shipping Clerk","company":{"id":687551,"name":"Southshore Companies","domain":"southshorecompanies.com","url":"https://alion.io/company/southshorecompanies","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":59,"open_postings":31,"ghost_share":0.677,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spencer, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":3371},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2023-02-08T13:20:46Z","employer_posted_date":"2023-02-08","last_verified_at":"2026-09-25T02:21:14Z","board_verified":true,"closed_at":null,"days_open":1324,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1323},"description":"Southshore is an ISO 9001:2015 certified third party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, Nebraska and Iowa.\nThe Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry, and in providing excellent customer service within the RDC (regional distribution center). The CSR follows and adheres to the Southshore Companies standard operating procedures to deliver best-in-class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company.\nEssential Duties & Responsibilities:\nManage the inbound and outbound shipments and receipt of all products, materials, and supplies. This includes, but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data, and updating and maintaining databases.\nCompiles, sorts and verifies accuracy of data to be entered.\nTracks, traces and updates the status of incoming and outgoing shipments.\nEngages with customers, vendors, drivers, and co workers with a positive, professional and respectful manner.\nAnswer phones and respond to customer requests in a positive, professional and respectful manner.\nAssign inbound trucks to designated dock doors.\nSetup, control and maintain all related files for customer stored materials.\nVerify all received documents once materials have been received into all computer systems.\nManage the shipment and receipt of all products, materials, and supplies.\nIdentify, research, and resolve customer issues using the proper computer operating systems.\nFollow up with customer inquiries not immediately resolved.\nComplete call logs and reports.\nCollaborates and communicates with logistics technicians / dispatchers, and others involved in the shipment and receipt if products.\nProvides on-the-job training for new employees as required.\nRecommends process improvements for growth of the company.\nProvides additional backup support for shipping and receiving departments.\nPerforms cleanup of the office area at the end of the shirt or as required.\nPerforms all duties in accordance with Southshore Companies safety manual.\nRegular (punctual and dependable) attendance is an essential function of this job.\nOther duties as assigned.\nEducation and/or Experience:\nHigh School Diploma or GED preferred, or an equivalent combination of education and experience.\n2 plus years of clerical office / customer service experience required; additional education may be substituted for years of work experience.\nPrior SAP experience a plus.\nInventory control experience preferred.\nKnowledge, Skills and/or Abilities:\nAbility to read, write, count and perform basic math skills of addition, subtraction, multiplication, and division.\nRequires initiate and ability to work independently and in a team setting.\nAbility to talk, listen, understand and follow directions.\nGood written and verbal communication skills.\nBilingual is a highly preferred skill for this position.\nProficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.\nComputer skills are preferred including use of email and internet.\nProficient data entry skills are required.\nAbility to set priorities and flexibly to reset priorities in a changing environment.\nAbility to work in a fast-paced environment and meet productivity targets.\nAbility to pay attention to details and accuracy in inventory control.\nGood organizational skills.\nAbility to meet deadlines.\nStrong sense of time management,\nStrong customer service skills.\nAbility to work Monday - Friday plus overtime including some Saturday as needed by the business (especially during peak season - January through April).\nWork Environment & Physical Demands:\nOccasionally required to lift and/or move up to 10lbs.\nRegularly required to talk and/or hear communicate with management, supervisors, employees, customers and/or truck drivers.\nOccasionally required to bed, twist, turn, kneel, and/or squat.\nOccasionally required to stand and/or walk on the concrete warehouse floor.\nOccasionally required to use hands and fingers to handle or feel objects, tools, or controls.\nOccasionally required to stand, walk, sit and reach with hands and arms.\nFrequently / Regularly required to sit at a desk and work on a computer.\nSpecific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.\nMust be able to work in various weather conditions and tolerate exposure to typical noises and smells associated with a warehouse.\nSafety equipment includes but not limited to a hi-vis safety vest or shirt, safety glasses, gloves, closed to shoes, long sleeves, long pants, above ankle socks, and masks (as needed).\nOur facility handles soybeans. Applicants with soy allergies should be aware of potential exposure in the work environment.\nPay & Bonus Opportunity:\n$19.00 + per hour\nSeasonal bonus program of $2.00 on top of your hourly wage from November-April each year!*\nShift:\n7AM-3:30PM April - November\nSplit shifts from November-April; 5:45AM-2:15PM + OT & 2PM - 10:30PM + OT\n Ability to work both shifts if necessary is preferred\nBenefits:\nMedical, Dental, & Vision Insurance\nCompany Paid Life Insurance\nVoluntary Life Insurance for Employee, Spouse and Child\n401(k) + 4% Company Match\nCompany Paid Life Insurance\nPaid Time Off\nPaid Holidays\nPet Insurance\nEAP Program\nSouthshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":5966,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-11T18:41:27Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.054,"p_room":0.28,"age_days":1323,"expected_fill_days":33,"reasons":["conf:0","stale_co","evergreen","ghost","win:tail","crowd:"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/southshorecompanies-csrshipping-clerk-4","json_url":"https://alion.io/job/southshorecompanies-csrshipping-clerk-4.json","meta":{"generated_at":"2026-09-25T03:44:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4063,"day_limit":5000,"remaining_today":937,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}