{"id":1695146,"url":"https://alion.io/job/southwest-airlines-manager-technology","title":"Manager Technology","company":{"id":1756078,"name":"Southwest Airlines","domain":"southwest.com","url":"https://alion.io/company/southwest-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":145600,"max":161800,"currency":"USD","period":"year","gross":null,"usd_annual":161800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Platform Engineering","optional":false},{"name":"RAG","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T03:05:52Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Department:\nTechnologyOur Company Promise\nWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.\nJob Description:\nAs a Manager of Technology on the AI Platform Services Team, you'll lead the Team responsible for building and scaling the AI foundation that powers the next generation of Southwest's Customer and Employee Experiences. You'll guide Engineers and technical Teams in developing reusable AI capabilities-including orchestration, integrations, governance, observability, and agent frameworks-that enable intelligent solutions across shopping, booking, digital servicing, Customer CARE, and future channels. Partnering closely with Business and Technology leaders, you'll help transform AI from isolated experiments into scalable, enterprise-wide capabilities that deliver measurable value. Through People-focused leadership, technical strategy, and cross-functional collaboration, you'll help accelerate innovation, improve operational efficiency, strengthen governance, and enable Southwest to deliver more seamless, personalized, and connected experiences for our Customers while maintaining ownership of critical data, decisioning, and technology platforms.\nAdditional Details\nThe culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.\n\nU.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.\n\nWe’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.\nModel the Southwest Way\nGuide and lead team members using SWA talent management practices to coach, develop, and engage employees\nAdhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment\nInvest in leadership and self-growth through participating in continuous learning and development\nResponsibilities\nLead, support, and influence the achievement of the mission, goals and objectives of the department and organization\nParticipate fully in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.\nLead the resolution of organization, team and individual issues, making appropriate decision\nDevelop and execute strategies and processes to improve performance and the value of products and services provided\nLead cross-functional Teams to deliver solutions and services to meet enterprise needs\nProvide Technical thought Leadership related to assigned functional areas\nDeliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products\nStay abreast of emerging trends, processes, and solutions related to assigned responsibilities\nBuild strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams\nWork with Technology and business partners to measure financial benefits and demonstrable business value\nMay perform other job duties as directed by Employee's Leaders\nKnowledge, Skills and Abilities\nKnowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising\nKnowledge of personnel practices and regulations\nKnowledge of software development practices, concepts, methodologies, tools and trends\nProficient knowledge of project management methodologies\nSkilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams\nAbility to provide tactical leadership for Team(s)\nAbility to use appropriate motivation and influence techniques to achieve desired Team results\nAbility to set and manage stakeholder expectations\nAbility to deliver quality projects on time and within budget\nAbility to manage projects using the organization's project management methodology\nEducation\nRequired: High School Diploma or GED\nRequired: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience\nExperience\nDemonstrated experience in directly or indirectly leading team(s)\nFully functioning, broad knowledge in:A Business and/or Information Technology environment\nLeading teams and providing work direction\n\nPreferred: Experience building and delivering production-grade, cloud-native, AI-enabled solutions \nPreferred: Experience taking agentic AI, generative AI, or advanced automation from concept through scalable enterprise implementation and operational support\nPreferred: Experience with modern software architecture and platform engineering, including APIs, microservices, cloud-native development, integration patterns, DevOps, and scalable application design\nPreferred: Experience with AI engineering practices, including agent orchestration, retrieval-augmented generation, prompt and instruction design, evaluation frameworks, monitoring, governance, and AI platform capabilities\nPreferred: Experience partnering across product, architecture, security, data, infrastructure, and business to deliver enterprise-ready AI and software capabilities\nLicensing/Certification\nN/A\nPhysical Abilities\nAbility to perform work duties from [limited space work station/desk/office area] for extended periods of time\nAbility to communicate and interact with others in the English language to meet the demands of the job\nAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job\nOther Qualifications\nMust maintain a well-groomed appearance per Company appearance standards as described in established guidelines\nMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986\nMust be at least 18 years of age\nMust be able to comply with Company attendance standards as described in established guidelines\nMust meet confidentiality expectations as to confidential, proprietary and sensitive Company information\nMust be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary\nAbility to work extended hours as needed\nPay & Benefits:\nCompetitive market salary from $145,600 - $161,800per year to $161,800per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.\n\nBenefits you’ll love\nFly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)\n\nSouthwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**\n\nPotential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***\n\nCompetitive health insurance for you and your eligible dependents\n\nSouthwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.\n\nExplore more benefits you’ll love: https://careers.southwestair.com/benefits\n\n*Pay amount doesn’t guarantee employment for any particular period.\n**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.\n*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.\nSouthwest Airlines is an Equal Opportunity Employer.\nPlease print/save this job description because it won't be available after you apply.","description_format":"text","description_chars":8535,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Continuous learning","Health insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T12:01:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 61 · green card filings: 37","filings_12m":61,"filings_prev_12m":137,"green_card_filings_12m":37,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.679,"p_room":0.45,"age_days":16,"expected_fill_days":10,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":161800,"is_top_pay":true},"html_url":"https://alion.io/job/southwest-airlines-manager-technology","json_url":"https://alion.io/job/southwest-airlines-manager-technology.json","meta":{"generated_at":"2026-10-19T05:24:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3206,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756078},"rest":"https://alion.io/mcp/rest/get_company?id=1756078"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsouthwest-airlines-manager-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsouthwest-airlines-manager-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsouthwest-airlines-manager-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/southwest-airlines-manager-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsouthwest-airlines-manager-technology"}]}