{"id":2399516,"url":"https://alion.io/job/southwest-airlines-software-engineer-agentic","title":"Software Engineer – Agentic","company":{"id":1756078,"name":"Southwest Airlines","domain":"southwest.com","url":"https://alion.io/company/southwest-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-12T23:09:07Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T22:56:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Department:\nTechnologyOur Company Promise\nWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.\nJob Description:\nAs a Software Engineer Global supporting Southwest’s Agentic AI initiatives, you’ll help design, build, and operate reliable, cloud-native services that support production AI workloads. This role is hands-on and execution-focused, combining core software engineering with SRE fundamentals such as incident management, automation, and operational readiness. You’ll work closely with other Engineers to deliver well-tested, observable systems using AWS services, container platforms, Infrastructure as Code, and CI/CD pipelines. Based in our Hyderabad Global In-House Center, this role offers the opportunity to grow strong platform and reliability skills while contributing to AI solutions that support both Customers and internal Teams. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring multiple Software Engineers across a variety of Pod and initiatives-each offering the opportunity to lead meaningful work, navigate complexity, and help advance the technology that powers Southwest’s operation. Read on to learn more about the Pods you could support.\nAgentic AI - Customer & Commercial Pod In the Agentic AI - Customer & Commercial Pod, you’ll support the development of intelligent, Customer-facing AI services that make it easier for Customers to get help, explore options, and complete transactions. This role focuses on building and operating scalable services that embed LLMs and agentic workflows into production systems. You’ll help translate agent designs into reliable, testable code across orchestration, tools, memory, and integrations, while applying SRE practices to maintain service health. Working with AWS services, containers, and observability tools, you’ll support incident response, automation, performance tuning, and cost awareness-helping ensure AI experiences remain responsive, resilient, and ready to scale as usage grows.\nAgentic AI - ETO Products Pod In the Agentic AI - ETO Products Pod, you’ll help build agentic AI solutions that support enterprise and back-office Technology tTeams by simplifying internal workflows and improving efficiency. This role is an early-engineer opportunity with meaningful ownership-building the integration layers that allow AI agents to interact with enterprise systems such as ITSM, ERP, and identity platforms. You’ll strengthen your cloud and platform skills by working hands-on with AWS services, container orchestration, and automation, while supporting production operations through monitoring, on-call participation, and continuous improvement. As agentic AI adoption scales, your work helps establish reliable foundations that other Teams can build on.\nResponsibilities\nApply knowledge and skills of software development and testing effectively to solve a range of problems\nWork alongside other engineers on the team to elevate technology and consistently apply best practices\nCollaborate closely with customers and cross-functional departments to communicate project statuses and proposals\nDocument each aspect of a system or application as a reference for future upgrades and maintenance\nDetermine and assess the needs of the user and then create software to meet the requirements\nIdentify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills\nWork in an agile environment to deliver high-quality software\nPrepare and install solutions by determining and designing system specifications, standards, and programming\nMentor junior members on the team\nImprove and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice\nMay perform other job duties as directed by Employee's Leaders\nKnowledge, Skills and Abilities\nIntermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience\nAbility to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems\nIntermediate knowledge of at least one required programming language\nAbility to partner, communicate, and negotiate with various Technology or partner Teams\nAbility to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations\nAbility to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work\nAbility to mentor others to do the same\nAbility to develop, present and effectively communicate ideas and strategies to a variety of audiences\nEducation\nRequired: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training\nExperience\nRequired: Intermediate-level experience, fully functioning broad knowledge in software engineering2-5 years of relevant work-related experience\nDesigns, writes program code, tests, documents, and implements well-integrated application systems aligned to requirements and standards.\n\nResponds to production problems and implements immediate resolution efforts across technology areas; strong problem-solving.\n\nWorks alongside engineers to apply best practices; collaborates with customers and cross-functional partners and communicates status/proposals.\n\nDocuments system/application components for future maintenance; works in agile delivery environments.\n\nIntermediate knowledge of software development methodologies and at least one programming language; mentors junior members.\n\nPreferred: Experience in:Experience mentoring junior engineers and improving team practices.\nContinuous learning through workshops, conferences, and communities of practice.\n\nExperience presenting solution proposals and communicating progress to diverse audiences.\n\nExperience with AWS cloud-native development and basic observability practices.\n\nOther Qualifications\nMust meet confidentiality expectations as to confidential, proprietary and sensitive Company information\nAbility to work extended hours as needed\nSouthwest Airlines is an Equal Opportunity Employer.\nPlease print/save this job description because it won't be available after you apply.","description_format":"text","description_chars":6755,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport"],"lifecycle":[{"event":"open","at":"2026-10-12T23:09:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/southwest-airlines-software-engineer-agentic","json_url":"https://alion.io/job/southwest-airlines-software-engineer-agentic.json","meta":{"generated_at":"2026-10-14T00:30:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":697,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756078},"rest":"https://alion.io/mcp/rest/get_company?id=1756078"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsouthwest-airlines-software-engineer-agentic"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsouthwest-airlines-software-engineer-agentic"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsouthwest-airlines-software-engineer-agentic"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/southwest-airlines-software-engineer-agentic\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsouthwest-airlines-software-engineer-agentic"}]}