{"id":3771416,"url":"https://alion.io/job/sovereign-network-group-customer-services-advisor","title":"Customer Services Advisor","company":{"id":1932850,"name":"Sovereign Network Group","domain":"sng.org.uk","url":"https://alion.io/company/sng-org-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.167,"time_to_fill_p50_days":18,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hertford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37696},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T21:42:05Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T18:46:23Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Salary:\n£28,000.00 - £28,000.00 Per yearWe are looking for Customer Services Advisors to join our award winning Contact Centre Team in Hertford.\nYou'll be speaking to our customers and supporting them with a range of queries. Collaborating with colleagues across the business for answers where needed.\nYou could be reporting repairs, answering questions about rent payments, handling complaints, reporting anti social behaviour and other general enquiries around rehousing and SNG.\nWhat you need to know\nYou'll need to be able to start with us on the 14th December\nYou will need to be fully flexible between 8.00am and 6.00pm Monday to Friday\nThe first 6 months will be based in our Hertford office, you'll then move to hybrid working\nThis role will befixed term for 12 months\nYou'll need to be available over Christmas, although we close at 1.00pm on Christmas Eve and all of the bank holidays!\nWe will beinterviewing on the 16th and 17th November in Hertford\nAbout you\nYou will have experience working in a busy customer service environment, focusing on a great customer experience and the resolution of customers queries.\nThis is an incredibly rewarding job in a great team, but you'll need to be resilient and able to have, sometimes difficult conversations with our customers.\nYou'll have the ability to take responsibility for the service you deliver, a professional attitude, good timekeeping and reliability.\nYou will be using our IT systems to help solve the customers queries, and recording and searching for information, so excellent IT skills including MS Office and Outlook are a must. Alongside the ability to adapt to our customer relationship management (CRM) systems.\nJob Description\nWe have some great benefits at SNG, including:\n25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)\n\nChance to buy or sell holiday as part of our flexible benefits package\n\n3 additional wellbeing days and 2 paid volunteering days\n\nGenerous matched pension scheme up to 12% and Life cover at 4x salary\n\nEnhanced maternity/paternity/adoption pay\n\nOptions for private medical insurance, dental insurance and critical illness cover\n\nWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service\n\nAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.","description_format":"text","description_chars":2551,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Gym membership","Health insurance","Hybrid work","Paid volunteering days"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Residential Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-11-04T21:42:05Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.942,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:9","urgency","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":37696,"is_top_pay":false},"html_url":"https://alion.io/job/sovereign-network-group-customer-services-advisor","json_url":"https://alion.io/job/sovereign-network-group-customer-services-advisor.json","meta":{"generated_at":"2026-11-09T05:43:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1932850},"rest":"https://alion.io/mcp/rest/get_company?id=1932850"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsovereign-network-group-customer-services-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsovereign-network-group-customer-services-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsovereign-network-group-customer-services-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sovereign-network-group-customer-services-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsovereign-network-group-customer-services-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3771416}},{"tool":"search_jobs","arguments":{"company":"sng.org.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3771416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}