{"id":3219090,"url":"https://alion.io/job/sp-global-associate-client-support","title":"Associate Client Support","company":{"id":8679,"name":"S&P Global","domain":"spglobal.com","url":"https://alion.io/company/spglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0.05,"stale_share":0.625,"repost_share":0.075,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T12:59:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role:\nGrade Level (for internal use):\n07Work Shift: Flexible to work across APAC, EMEA, and US shifts, including rotational weekends, based on business needs.\nRole Overview\nAs an Associate in the Financial Institutions Group Client Support team, you will provide consultative support for business intelligence tools and financial data products. You will manage complex client queries, troubleshoot data-related issues, and help clients maximize the value of our platforms.\nYou will act as a client advocate, working closely with Sales, Product, Technology, Content, and Industry Research teams to improve the client experience, support data quality initiatives, and contribute to product adoption and revenue growth.\nThe Team\nThe Financial Institutions Group team provides specialized support to clients across financial institutions, government organizations, universities, and other market participants. With team members across multiple global locations, the team operates in a collaborative, fast-paced environment.\nAssociates develop strong subject matter expertise in financial institutions, banking regulations, mortgage data, demographic research, asset-level analytics, and market intelligence workflows.\nThe Impact\nIn this role, you will help strengthen client relationships by delivering timely, accurate, and consultative support. Your work will contribute to client retention, product usage, operational efficiency, and overall client satisfaction.\nYou will also help identify product enhancement opportunities, improve internal workflows, and support initiatives that enhance data quality and platform usability.\nWhat’s in it for you\nBuild deep expertise in banking, mortgage, demographic, and asset-level data.\nStrengthen consultative client engagement skills while working with sophisticated financial services clients.\nDevelop technical proficiency in MS Excel, SQL, Salesforce reporting, mapping tools, and data analysis workflows.\nCollaborate with global teams across Product, Technology, Content, Sales, and Industry Research.\nGain exposure to strategic projects, product testing, client outreach campaigns, and webcast delivery.\nTake ownership of initiatives that improve team efficiency, client experience, product adoption, and data quality.\nResponsibilities\nProvide advanced client support via phone, email, and chat, resolving complex and data-intensive inquiries.\nConduct investigative client conversations to understand business needs, troubleshoot issues, and recommend effective solutions.\nAct as a client advocate by identifying opportunities to improve product usability, data quality, and presentation.\nBuild customized Excel models, templates, and workflows using multiple datasets, including data not directly available on the platform.\nSupport clients in using mapping tools for mortgage, demographic, asset-level, and market analysis.\nPartner with Product and Technology teams to test new features, enhancements, and platform updates with a focus on the end-user experience.\nLead proactive outreach campaigns related to product enhancements, new datasets, and workflow improvements.\nConduct client webcasts and product demonstrations, showcasing knowledge of FIG products, data, and industry trends.\nCreate Salesforce reports and analyze support trends to improve workflows, team procedures, and client outcomes.\nLead assigned projects from planning through execution and identify opportunities for process improvement.\nMentor new hires and junior team members through training, knowledge sharing, and best-practice development.\nCollaborate with global teams across Sales, Product, Technology, Content, and Industry Research to resolve complex client issues.\nWhat We’re Looking For\nBasic Qualifications\nBachelor’s degree in Economics, Finance, Business, or a related field.\nStrong understanding of finance, capital markets, banking, or the global economy.\nPrior experience in client support, financial data, research, product support, or a related role preferred.\nExcellent written and verbal communication skills, with the ability to explain complex concepts clearly and professionally.\nStrong analytical thinking, attention to detail, and problem-solving skills.\nAbility to manage multiple priorities in a fast-paced, client-focused environment.\nStrong collaboration skills with the ability to work effectively across global, cross-functional teams.\nStrong working knowledge of MS Excel and common business tools.\nAbility to learn and apply tools such as SQL, Salesforce, mapping platforms, and financial data products.\nFlexibility to work rotational shifts and weekends based on business requirements.\nAbout S&P Global Market Intelligence\nAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.\nFor more information, visit www.spglobal.com/marketintelligence.\nWhat’s In It For You?\nOur Mission: \nAdvancing Essential Intelligence.\nOur People:\nWe're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\nOur Values:\nIntegrity, Discovery, Partnership\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\nBenefits:\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.\nOur benefits include:\nHealth & Wellness: Health care coverage designed for the mind and body.\n\nFlexible Downtime: Generous time off helps keep you energized for your time on.\n\nContinuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.\n\nInvest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.\n\nFamily Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.\n\nBeyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.\n\nFor more information on benefits by country visit: https://spgbenefits.com/benefit-summaries\nGlobal Hiring and Opportunity at S&P Global:\nAt S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\nRecruitment Fraud Alert:\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.\n-----------------------------------------------------------\nEqual Opportunity Employer\nS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\nIf you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person. \nUS Candidates Only: Know Your Rights: Workplace discrimination is illegal\n-----------------------------------------------------------\n20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)","description_format":"text","description_chars":9251,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Bureaus & Rating Agencies","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-25T01:50:52Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:16","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/sp-global-associate-client-support","json_url":"https://alion.io/job/sp-global-associate-client-support.json","meta":{"generated_at":"2026-10-26T11:32:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8679},"rest":"https://alion.io/mcp/rest/get_company?id=8679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsp-global-associate-client-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsp-global-associate-client-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsp-global-associate-client-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sp-global-associate-client-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsp-global-associate-client-support"}]}