{"id":3936414,"url":"https://alion.io/job/sp-global-change-manager-customer-experience","title":"Change Manager, Customer Experience","company":{"id":8679,"name":"S&P Global","domain":"spglobal.com","url":"https://alion.io/company/spglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":52,"ghost_share":0,"stale_share":0.577,"repost_share":0.058,"time_to_fill_p50_days":24,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States","London, United Kingdom"],"countries":["US","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":103000,"currency":"USD","period":"year","gross":null,"usd_annual":103000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T08:21:18Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T04:42:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role:\nGrade Level (for internal use):\n10The Role: Change Manager, Customer Experience\nThe Team: The CX Change Management team at S&P Global Energy leads strategic initiatives that support our portfolio of customer experience programs. Our mission is to help internal teams navigate change with confidence, adopt new capabilities effectively, and achieve measurable business outcomes. As a member of this team, you will work closely with the CX Program Management team and stakeholders across the organization to support and deliver high-impact projects that strengthen customer engagement and promote operational excellence. Through a focus on people, processes, and communication, the CX Change Management team enables successful transitions, drives adoption, and sustains improvements that reinforce S&P Global Energy’s commitment to delivering world-class customer experiences.\nResponsibilities and Impact:\nAs a Change Manager, you will:\nLead the development and execution of change management strategies across all Customer Experience initiatives.\nPartner closely with the Program Management team to align change management plans with project timelines, milestones, and business objectives.\nDesign and implement change strategies based on the Prosci methodology to support seamless adoption and minimize resistance.\nOversee all aspects of change execution, including developing communication plans to build awareness and engagement, coordinating training with the CI Business School, and implementing reinforcement activities that sustain adoption and deliver measurable ROI.\nBuild strong, collaborative relationships with stakeholders across the organization to foster trust, encourage feedback, and drive alignment throughout each change initiative.\nCompensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $80,000-$103,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits that we provide to our employees, please click here.\nWhat We’re Looking For:\nBasic Required Qualifications:\nProven experience in change management or project management, collaborating across teams to deliver strategic initiatives.\nProven ability to prioritize and manage multiple projects and competing tasks simultaneously in a fast-paced environment while meeting tight deadlines and detailed requirements.\nProven organizational, prioritization, problem-identification, and problem-solving skills, with the ability to manage internal workflows and communications effectively.\nProven ability to take initiative, apply consultative skills, and build strong, productive relationships with stakeholders across the organization.\nAdditional Preferred Qualifications:\nAPM Project Management certification preferred.\nProsci Change Management certification preferred.\nBachelor’s degree in social sciences or a related discipline preferred.\nRight to Work Requirements: This role is limited to persons with indefinite right to work in the United States.\nAbout S&P Global Energy\nAt S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.\nS&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more atwww.spglobal.com/energy.\nWhat’s In It For You?\nOur Mission: \nAdvancing Essential Intelligence.\nOur People:\nWe're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\nOur Values:\nIntegrity, Discovery, Partnership\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\nBenefits:\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.\nOur benefits include:\nHealth & Wellness: Health care coverage designed for the mind and body.\n\nFlexible Downtime: Generous time off helps keep you energized for your time on.\n\nContinuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.\n\nInvest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.\n\nFamily Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.\n\nBeyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.\n\nFor more information on benefits by country visit: https://spgbenefits.com/benefit-summaries\nGlobal Hiring and Opportunity at S&P Global:\nAt S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\nRecruitment Fraud Alert:\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.\n-----------------------------------------------------------\nEqual Opportunity Employer\nS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\nIf you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person. \nUS Candidates Only: Know Your Rights: Workplace discrimination is illegal\n-----------------------------------------------------------\n202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)","description_format":"text","description_chars":8391,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Bureaus & Rating Agencies","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-08T08:21:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 45 · green card filings: 1","filings_12m":45,"filings_prev_12m":26,"green_card_filings_12m":1,"median_offered_wage_usd":146087,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":103000,"is_top_pay":false},"html_url":"https://alion.io/job/sp-global-change-manager-customer-experience","json_url":"https://alion.io/job/sp-global-change-manager-customer-experience.json","meta":{"generated_at":"2026-11-09T07:57:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8679},"rest":"https://alion.io/mcp/rest/get_company?id=8679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsp-global-change-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsp-global-change-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsp-global-change-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sp-global-change-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsp-global-change-manager-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3936414}},{"tool":"search_jobs","arguments":{"company":"spglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3936414},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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