{"id":1939805,"url":"https://alion.io/job/sp-global-client-engagement-manager","title":"Client Engagement Manager","company":{"id":8679,"name":"S&P Global","domain":"spglobal.com","url":"https://alion.io/company/spglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":41,"ghost_share":0.049,"stale_share":0.268,"repost_share":0.195,"time_to_fill_p50_days":23,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-06T02:10:43Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T20:15:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role:\nGrade Level (for internal use):\n10The Team:\nThe WSO Client Success Team at S&P Global provides ongoing product and services support and best practice advisory, while simultaneously collaborating with colleagues in other Market Intelligence business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment.\nResponsibilities and Impact:\nThe Client Engagement Manager (CEM) is tasked with managing strategic client relations by understanding their book of business, upstream/downstream integrations, and growth strategy. CEMs function as a customer’s senior contact and work across multiple WSO Services and Software offerings by soliciting customer feedback and enacting remediation plans to resolve issues.\nProviding outstanding phone and email support for corporate clients\nMaintaining strong customer relationships while supporting S&P Global's Lending Solutions business, hosting regular virtual & in-person meetings.\nProviding clients, both internal and external, with timely assistance to resolve strategic issues requiring remediation.\nPartner with the Client Support Specialist Team and provide insight to resolve ticketing issues and escalations.\nLiaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation.\nCollaborating with internal teams to deliver marketing pieces and updating knowledge base tools.\nPresent KPIs, roadmaps and host steercos.\nRecord, organize and disseminate notes from customer interactions to the broader organization via Salesforce.\nTrack and update metrics for customer sentiment, satisfaction, RAG status and probability of loss following customer meetings.\nAll employees are required to work from the office a minimum of 2 days per week.\nWhat We’re Looking For:\nBasic Required Qualifications:\nExperience in account management, client success, or other client-facing roles\nMinimum 3 years’ experience in lending, capital markets, finance, investor relations or relevant field\nHighly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications (experience with Microsoft Teams, OneNote, Salesforce, Jira, Planhat or Pendo is a plus)\nExcellent written and verbal communication skills and an outstanding customer service orientation\nStrong organizational skills and ability to manage multiple tasks\nThe ability to work well both independently and within a team\nThe ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately.\nWe require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.\nAbout S&P Global Market Intelligence\nAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.\nFor more information, visit www.spglobal.com/marketintelligence.\nWhat’s In It For You?\nOur Mission: \nAdvancing Essential Intelligence.\nOur People:\nWe're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\nOur Values:\nIntegrity, Discovery, Partnership\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\nBenefits:\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.\nOur benefits include:\nHealth & Wellness: Health care coverage designed for the mind and body.\n\nFlexible Downtime: Generous time off helps keep you energized for your time on.\n\nContinuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.\n\nInvest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.\n\nFamily Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.\n\nBeyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.\n\nFor more information on benefits by country visit: https://spgbenefits.com/benefit-summaries\nGlobal Hiring and Opportunity at S&P Global:\nAt S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\nRecruitment Fraud Alert:\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.\n-----------------------------------------------------------\nEqual Opportunity Employer\nS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\nIf you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person. \nUS Candidates Only: Know Your Rights: Workplace discrimination is illegal\n-----------------------------------------------------------\n10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.1 - Middle Management Tier I (EEO Job Group)","description_format":"text","description_chars":7622,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Bureaus & Rating Agencies","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-06T02:10:43Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-08T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/sp-global-client-engagement-manager","json_url":"https://alion.io/job/sp-global-client-engagement-manager.json","meta":{"generated_at":"2026-10-09T23:48:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant","counted_by":"address","units_charged":1,"used_today":130,"day_limit":2000,"remaining_today":1870,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8679},"rest":"https://alion.io/mcp/rest/get_company?id=8679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsp-global-client-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsp-global-client-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsp-global-client-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sp-global-client-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsp-global-client-engagement-manager"}]}