Collections Specialist

About the Role:

Grade Level (for internal use):

The Team / The Business

The S&P Global Credit and Collections team is responsible for managing the collection of all accounts receivable. The team follows established business procedures and policies designed to protect revenue while delivering excellent customer service.

The Impact

This role supports the US, Europe, and Canadian time zones, specifically servicing the S&P Dow Jones Indices division, and plays a critical role in maintaining healthy cash flow and client relationships.

What’s In It for You

Be part of the growing Global Business Services operations in India and gain exposure to a highly diverse, multicultural, and global working environment.

Key Responsibilities

• Actively participate in the collection of outstanding receivables, including collections calls and written communications.
• Experience handling B2B collections across EMEA / US / NAMER regions
• Enforce policies and procedures related to payments, cancellations, and service suspension/termination.
• Provide customer support for refunds, payment methods, discrepancies, tax documentation, payment history, and statements of account.
• Monitor and maintain assigned accounts, including reconciliations and necessary adjustments.
• Partner with cross-functional teams such as Sales, Order Management, and Client Services to resolve issues that may delay payment.
• Maintain accurate customer status updates through account reviews, system notes, and stakeholder meetings.
• Ensure customer contact information is kept current and accurate.
• Participate in knowledge sharing and provide mutual support across the global Credit and Collections team.
• Perform additional related duties as required.

Qualifications

• Bachelor’s degree in any discipline or a related field.
• 4-7 years of experience in Collections, Customer Service, or Billing within a B2B environment preferred.
• Strong verbal and written English communication skills; ability to work effectively with global stakeholders.
• Excellent problem-solving ability, attention to detail, and goal-oriented mindset.
• Demonstrated commitment to delivering high-quality customer service.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Working knowledge of MS Office Suite, particularly Excel (preferred).
• Flexibility to work shifts aligned with business requirements.

Preferred / Plus Skills

• Knowledge or experience in data analytics and reporting, including analyzing collections of data, preparing dashboards/reports, and deriving insights to support decision-making and process improvement.
• Experience managing high-value / strategic accounts
• Hands-on experience with ERP systems (Salesforce, High Radius, etc.)
• Strong stakeholder management across Finance, Sales, Commercial, and Clients
• Experience handling escalations with professionalism and confidence
• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas)

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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