{"id":1676531,"url":"https://alion.io/job/sp-global-customer-success-manager-2","title":"Customer Success Manager","company":{"id":8679,"name":"S&P Global","domain":"spglobal.com","url":"https://alion.io/company/spglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":53,"ghost_share":0.057,"stale_share":0.358,"repost_share":0.189,"time_to_fill_p50_days":22,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Zurich, Switzerland"],"countries":["GB","CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-02T08:45:51Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-18T12:46:57Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About the Role:\nGrade Level (for internal use):\n10The Team:\nIt’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts.\nThe Impact:\nYour interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts are a key factor in revenue retention and growth.\nResponsibilities:\nDevelop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s)\nDrive continuous service improvement with ultimate goal/focus of product adoption and usage growth\nEvolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce\nEducate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users\nProvide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis\nIn partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities\nOngoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers\nUnderstand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs \nEnsure enhancement requests from clients are routed to product stakeholders\nLeverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems \nAll employees are required to work from the office a minimum of 2 days per week. \nWhat We’re Looking For:\nPositive, proactive attitude and ability to work well in teams\nExceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner\nProven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction\nGoal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment\nExperience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations \nBasic Qualifications:\nStrong MS office (Word, Excel, PowerPoint) skills are required\nWorking experience in financial services industry and/or in a sales/account management role preferred\nAny knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous \nWe require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer. \nAbout S&P Global Market Intelligence\nAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.\nFor more information, visit www.spglobal.com/marketintelligence.\nWhat’s In It For You?\nOur Mission: \nAdvancing Essential Intelligence.\nOur People:\nWe're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\nOur Values:\nIntegrity, Discovery, Partnership\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\nBenefits:\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.\nOur benefits include:\nHealth & Wellness: Health care coverage designed for the mind and body.\n\nFlexible Downtime: Generous time off helps keep you energized for your time on.\n\nContinuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.\n\nInvest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.\n\nFamily Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.\n\nBeyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.\n\nFor more information on benefits by country visit: https://spgbenefits.com/benefit-summaries\nGlobal Hiring and Opportunity at S&P Global:\nAt S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\nRecruitment Fraud Alert:\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.\n-----------------------------------------------------------\nEqual Opportunity Employer\nS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\nIf you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person. \nUS Candidates Only: Know Your Rights: Workplace discrimination is illegal\n-----------------------------------------------------------\n20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)","description_format":"text","description_chars":8588,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Bureaus & Rating Agencies","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-02T08:45:51Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.789,"p_room":0.75,"age_days":16,"expected_fill_days":22,"reasons":["conf:16","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sp-global-customer-success-manager-2","json_url":"https://alion.io/job/sp-global-customer-success-manager-2.json","meta":{"generated_at":"2026-10-20T04:33:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5156,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8679},"rest":"https://alion.io/mcp/rest/get_company?id=8679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsp-global-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsp-global-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsp-global-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sp-global-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsp-global-customer-success-manager-2"}]}