{"id":1547644,"url":"https://alion.io/job/sp-global-customer-success-manager","title":"Customer Success Manager","company":{"id":8679,"name":"S&P Global","domain":"spglobal.com","url":"https://alion.io/company/spglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":49,"ghost_share":0.061,"stale_share":0.306,"repost_share":0.204,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States","Chicago, United States","Boston, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59212,"max":84048,"currency":"USD","period":"year","gross":null,"usd_annual":84048},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Looker","optional":true},{"name":"Power BI","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-30T22:32:57Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-14T20:23:53Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About the Role:\nGrade Level (for internal use):\n09The Team:\nThe Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment.\nResponsibilities and Impact:\nIn this role, you will manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term client engagement, platform adoption, retention, user and usage growth, and account-level strategic objectives.\nYour interactions with clients will strengthen the organization's relationship with existing accounts and reinforce their decision to partner with S&P Global Market Intelligence. By delivering a cohesive and proactive customer journey, you will help clients realize meaningful value from our analytical solutions and data services. This role directly influences renewal outcomes, usage expansion, and account health. Through targeted engagement plans, workflow training, value identification, and partnership with internal teams, you will play a central role in retention and growth.\nThis position is an opportunity to deepen your client relationship skills while expanding your industry and product expertise. You will help users adopt our platforms, understand new capabilities, and integrate our tools into their workflows. You will also build skills that support multiple career paths within Customer Success, Relationship Management, Sales, or Product. The environment encourages ongoing learning, initiative, and thoughtful problem solving.\nResponsibilities include:\nDeveloping and executing proactive and ongoing engagement initiatives across the customer journey in collaboration with Marketing, Product, and account teams\n\nDriving continuous service improvement with a strong focus on platform adoption, usage growth, and value realization\n\nBuilding and evolving account profiles in Salesforce, including affiliations, departmental footprint, business priorities, and changes in user needs\n\nDelivering role-specific product, workflow, and new-release training in person or virtually, ensuring clients understand and adopt new functionality\n\nPartnering with Product Specialists and Product Management to understand new enhancements and share client feedback that helps influence the roadmap\n\nLeveraging usage analytics to identify trends, inform renewal strategies, and uncover opportunities for adoption or potential upsells\n\nDeveloping a deep understanding of client objectives and industry trends and translating that insight into practical recommendations, serving as a trusted advisor across client projects and initiatives\n\nServing as the client's voice internally and ensuring enhancement requests and recurring themes reach the appropriate teams\n\nUsing CRM and engagement tools such as Salesforce and SalesLoft or Cadence to track activity, manage outreach, and execute structured engagement plans\n\nCompensation/Benefits Information: (This section is only applicable to US candidates)\nS&P Globalstatesthat theanticipatedbase salary range for this position is $59,212 to $84,048. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.\nIn addition to base compensation, this role is eligible for an annual incentive bonus.\nWhat We're Looking For:\nBasic Required Qualifications:\nStrong MS Office skills, including Word, Excel, and PowerPoint\n\nTwo to five years of work experience, ideally in financial services, customer success, client-facing roles, account management, or consultative sales environments\n\nExperience using CRM systems such as Salesforce, with comfort navigating engagement or cadence tools\n\nA positive, proactive attitude and the ability to work collaboratively in a fast-moving environment\n\nExceptional listening and communication skills with the ability to convey complex information clearly and concisely\n\nProven ability to build strong relationships with senior client stakeholders and maintain a high level of client satisfaction\n\nStrong organizational skills, with the ability to prioritize, multitask, and manage competing demands\n\nCuriosity, problem-solving ability, and an interest in understanding market trends and client needs\n\nAdditional Preferred Qualifications:\nBachelor's degree required, preferably in Finance, Economics, Business, or a related field\n\nCustomer Success or account management certification (such as Customer Success Association certification, Salesforce Administrator certification, or similar professional credentials)\n\nExperience with financial data platforms or market intelligence tools (such as Bloomberg Terminal, Refinitiv, FactSet, or similar analytical platforms used in investment research and financial analysis)\n\nProficiency with data analytics and visualization tools (such as Tableau, Power BI, Looker, or similar platforms for interpreting usage metrics and client engagement data)\n\nDemonstrated track record of achieving measurable customer outcomes (including retention rates above 90%, successful management of enterprise accounts with ACV over $100K, or proven experience driving platform adoption increases)\n\nRight to Work Requirements:\nThis role is limited to persons with indefinite right to work in the United States.\nWe require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.\nAbout S&P Global Market Intelligence\nAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.\nFor more information, visit www.spglobal.com/marketintelligence.\nWhat’s In It For You?\nOur Mission: \nAdvancing Essential Intelligence.\nOur People:\nWe're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\nOur Values:\nIntegrity, Discovery, Partnership\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\nBenefits:\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.\nOur benefits include:\nHealth & Wellness: Health care coverage designed for the mind and body.\n\nFlexible Downtime: Generous time off helps keep you energized for your time on.\n\nContinuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.\n\nInvest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.\n\nFamily Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.\n\nBeyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.\n\nFor more information on benefits by country visit: https://spgbenefits.com/benefit-summaries\nGlobal Hiring and Opportunity at S&P Global:\nAt S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\nRecruitment Fraud Alert:\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.\n-----------------------------------------------------------\nEqual Opportunity Employer\nS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\nIf you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person. \nUS Candidates Only: Know Your Rights: Workplace discrimination is illegal\n-----------------------------------------------------------\n20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)","description_format":"text","description_chars":10417,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Bureaus & Rating Agencies","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-30T22:32:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 44 · green card filings: 1","filings_12m":44,"filings_prev_12m":26,"green_card_filings_12m":1,"median_offered_wage_usd":147278,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.727,"p_room":0.9,"age_days":14,"expected_fill_days":22,"reasons":["conf:9","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":84048,"is_top_pay":true},"html_url":"https://alion.io/job/sp-global-customer-success-manager","json_url":"https://alion.io/job/sp-global-customer-success-manager.json","meta":{"generated_at":"2026-10-15T20:26:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8679},"rest":"https://alion.io/mcp/rest/get_company?id=8679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsp-global-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsp-global-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsp-global-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sp-global-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsp-global-customer-success-manager"}]}