{"id":2303275,"url":"https://alion.io/job/sp-global-datafeed-solutions-specialist","title":"Datafeed Solutions - Specialist","company":{"id":8679,"name":"S&P Global","domain":"spglobal.com","url":"https://alion.io/company/spglobal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":43,"ghost_share":0.07,"stale_share":0.279,"repost_share":0.209,"time_to_fill_p50_days":23,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":80000,"period":"year","method":null,"sample_n":5329},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"SQL","optional":false},{"name":"WebSockets","optional":false},{"name":"AWS","optional":true},{"name":"Databricks","optional":true},{"name":"Python","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-11T21:46:40Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T04:23:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role:\nGrade Level (for internal use):\n09The Role\nThe Datafeed Solutions Specialist is an advanced technical support role within the Datafeed Solutions Team, responsible for resolving complex client issues, managing technical escalations, and serving as a subject matter expert for Analysts and stakeholders.\nWorking closely with Commercial, Product, and Technology teams, the Specialist investigates technical issues, supports incidents and migrations, identifies recurring problems, and contributes to client enablement, knowledge management, and process improvement initiatives. The role also helps prepare the team for emerging technologies, including AI-enabled workflows, MCP, AIRD, and evolving machine-delivery solutions.\nThe successful candidate will develop expertise across datasets, APIs, cloud delivery platforms, data integration technologies, and AI-related support workflows.\nThe Team\nThe Datafeed Solutions Team enables clients to access, integrate, and use datasets through APIs, WebSocket, cloud platforms, and other machine-delivery technologies.\nThe team supports integrations, entitlement management, troubleshooting, incidents, migrations, onboarding, usage reviews, and client retention initiatives, while developing technical documentation, automation, and client enablement resources in partnership with Commercial, Product, and Technology teams.\nWith team members in Manila and Islamabad, the team provides global support coverage and operational resilience.\nThe Impact\nThe Datafeed Solutions Specialist enhances the team's ability to resolve complex technical issues, improve client experience, and strengthen technical capabilities across the organization.\nAs a technical escalation point and mentor, the role supports Analysts through coaching, troubleshooting guidance, and knowledge sharing while driving readiness for new products, technologies, and support responsibilities.\nWhat's in It for You\nBecome a trusted technical support partner within S&P Global Energy's Commercial organization.\nCollaborate with clients and cross-functional teams across Commercial, Product, and Technology.\nBuild expertise in APIs, cloud platforms, data integration, AI-enabled solutions, MCP, AIRD, and emerging technologies.\nDevelop technical leadership through escalation management, mentoring, training, and complex problem solving.\nContribute to automation, innovation, process improvement, and client enablement initiatives.\nGain exposure to future career opportunities across Commercial Operations, Client Service Operations, Product, and Technology functions.\nKey Responsibilities\nServe as the technical escalation point for Analysts and clients, providing advanced troubleshooting and investigation support.\nDiagnose and resolve issues involving APIs, WebSocket, authentication, authorization, entitlements, cloud platforms, connectivity, dataset delivery, and client integrations.\nManage technical escalations, incidents, outages, migrations, onboarding activities, and infrastructure changes, coordinating with Commercial, Product, and Technology teams.\nIdentify recurring or systemic issues and drive appropriate escalation and resolution efforts.\nSupport emerging technologies and solutions, including AI-enabled workflows, MCP, AIRD, and related data-delivery platforms.\nEvaluate AI-related concerns to determine whether issues stem from prompting, retrieval, configuration, integration, model behavior, products, or underlying datasets.\nProvide technical coaching, training, knowledge transfer, and case guidance to Analysts.\nDevelop and maintain troubleshooting guides, knowledge articles, reusable scripts, API examples, developer resources, FAQs, and client enablement materials.\nProvide client and operational feedback to support enhancements to products, APIs, support tools, and processes.\nMonitor dataset usage and identify opportunities to improve client adoption, engagement, and retention.\nSupport workflow prioritization, service management, shift handovers, and business continuity activities across regional teams.\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, Computer Engineering, Data Science, or a related discipline, or an equivalent combination of education and relevant professional experience.\nExperience working directly with clients or customers, managing technical inquiries, issue resolution, escalations, and stakeholder communications in a customer-facing environment.\nRelevant experience in technical support, application support, API support, data support, client service, or a comparable technical environment.\nExperience handling complex technical issues, advanced troubleshooting, and client escalations.\nExperience providing technical guidance, knowledge transfer, case coaching, or training to colleagues.\nStrong written and verbal communication skills, with the ability to explain technical information clearly to clients and internal stakeholders.\nStrong analytical, diagnostic, troubleshooting, and root-cause-analysis skills.\nWorking knowledge of RESTful APIs, HTTP methods, JSON, authentication, authorization, API responses, and common API troubleshooting tools.\nFamiliarity with databases, SQL, structured data, data integration, and cloud-based delivery technologies.\nFamiliarity with large language models (LLMs), prompting, retrieval concepts, AI agents, model integration, and structured datasets used in AI-enabled applications.\nPractical experience supporting, testing, developing, configuring, or troubleshooting AI-enabled applications, AI agents, or related workflows.\nFamiliarity with Model Context Protocol (MCP), including experience with MCP-based tools, clients, servers, integrations, or supported workflows.\nAbility to analyze and troubleshoot complex technical and AI-related issues, distinguish between implementation and underlying product or dataset concerns, and document investigations, solutions, and best practices effectively.\nAbility to quickly learn new technologies, adapt to evolving products and support requirements, and collaborate effectively with globally distributed teams while working independently when required.\nAbility to work rotating shifts covering APAC, EMEA, and Americas support hours.\nPreferred Qualifications\nUnderstanding of energy, commodities, financial data, or enterprise data-delivery workflows.\nProficiency in Python, including the ability to write maintainable code, create reusable examples, automate tasks, and troubleshoot client integrations.\nWorking knowledge of cloud databases, data lakes, and delivery platforms such as Snowflake, Databricks, and AWS.\nExperience supporting WebSocket, cloud data-sharing, certificate, network, or API integration workflows.\nExperience supporting client implementations, migrations, infrastructure changes, technical onboarding, or production incidents.\nExperience creating technical documentation, knowledge articles, client learning materials, or Developer Portal content.\nFamiliarity with AIRD or similar AI-ready datasets, data-delivery solutions, or AI-enabled platforms.\nAbout S&P Global Energy\nAt S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.\nS&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more atwww.spglobal.com/energy.\nWhat’s In It For You?\nOur Mission: \nAdvancing Essential Intelligence.\nOur People:\nWe're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.\nOur Values:\nIntegrity, Discovery, Partnership\nThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.\nBenefits:\nWe take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.\nOur benefits include:\nHealth & Wellness: Health care coverage designed for the mind and body.\n\nFlexible Downtime: Generous time off helps keep you energized for your time on.\n\nContinuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.\n\nInvest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.\n\nFamily Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.\n\nBeyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.\n\nFor more information on benefits by country visit: https://spgbenefits.com/benefit-summaries\nGlobal Hiring and Opportunity at S&P Global:\nAt S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.\nRecruitment Fraud Alert:\nIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.\n-----------------------------------------------------------\nEqual Opportunity Employer\nS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.\nIf you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person. \nUS Candidates Only: Know Your Rights: Workplace discrimination is illegal\n-----------------------------------------------------------\n20 - Profes...","description_format":"text","description_chars":12112,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Bureaus & Rating Agencies","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-11T21:46:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-12T06:53:25Z"},"pay":null,"html_url":"https://alion.io/job/sp-global-datafeed-solutions-specialist","json_url":"https://alion.io/job/sp-global-datafeed-solutions-specialist.json","meta":{"generated_at":"2026-10-12T06:53:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11082,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8679},"rest":"https://alion.io/mcp/rest/get_company?id=8679"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsp-global-datafeed-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsp-global-datafeed-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsp-global-datafeed-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sp-global-datafeed-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsp-global-datafeed-solutions-specialist"}]}